[Dovecot] Mail disappearing

[bclements at io-networks.com]

It's not just that mail is dissappearing, it's that mail is being DELETED
completely from random opened folders. We have verified that no other
clients(pop3 or imap) are accessing the servers and deleting the mail.

When a user opens a folder, the mail is there and then it's not.

I've looked at the "cur" directory of the imap maildir folder and yup, the mail
is no longer there.

Very frustrating and my users are about to fire us because of this issue.

Brent

Quoting Paul Tansom <paul at aptanet.com>:

> Obantec Support wrote:
> > ----- Original Message -----
> > From: <bclements at io-networks.com>
> > To: <dovecot at dovecot.org>
> > Sent: Tuesday, August 09, 2005 8:23 PM
> > Subject: [Dovecot] Mail disappearing
> >
> >>My users are complaining that their mail is dissappearing out of folders
> > or if
> >>they go into a folder, the mail will be there one minute, the next it
> > isn't.
> >
> >>Anybody see this before...and if so..is there a fix?
> >>
> >>I'm running dovecot 99.11
> >>
> > Hi
> >
> > Yes a user reported this tonight. 30MB of emails gone! not happy and wants
> > me to restore from backup. ( i had to explain we only backup website
> data).
> >
> > running FC3 with 0.99 but a test of 1.0 stable is on the cards.
> >
> > all i want is a stable pop3 server like i had on RH8.0
> >
> > Mark
>
> Please don't scare the wotsits out of me, I've just abandoned Courier
> IMAP for two reasons:
>
> 1) it seems incapable of handling subfolders anywhere but below the
> Inbox and the only help suggested is that I should ask the people
> writing my mail client to fix it - so that covers Microsoft (x2),
> Mozilla (x2), Eudora, Evolution and Squirrel mail for starters!
>
> 2) this is the relevant one here - I kept loosing mail within my IMAP
> folders. I don't know whether this one may be relevant here, but the
> issue was basically a visibility thing. If I accessed the folders
> directly from Mutt on the server all the mail was all there. If I used a
> mail client then the mail would not be there. Once in a while a folder
> would show up some mail, but others would not see it, and once I'd hit
> one of these the only folder that would update properly was the Inbox
> until I restarted. Admittedly this was not mail dissappearing, simply
> not appearing in the first place, but I thought I'd mention it in case
> the description prompted someone to have a bright idea about what would
> be causing the reference problems in Dovecot :) From what I could see
> the client and server just stopped talking to each other. I certainly
> got no error messages logged. I'm using Thunderbird at the moment, and I
> think the problem was primarily in the two Mozilla based mail clients,
> and Outlook (+ Express). I seem to recall Evolution being OK, but sadly
> Evolution is deceased on my system and I've not worked out whether this
> is my own problem or a Debian issue yet.
>
> As an aside, I've been very pleased with Dovecot so far, especially
> having spent so long trying to get Courier working properly. So far I
> have Exim 4 working with it and Procmail. My next stage of mail upgrade
> is to rebuild my filtering with Mailscanner, Spamassassing and ClamAV as
> well as hooking up IMP for webmail. I also need to build in virtual user
> support with probably an LDAP backend. By then I hope there'll be a
> version in Debian Backports for shared folders ;) I may hold off a bit
> on this though.
>
> --
> Paul Tansom | Aptanet Ltd. | http://www.aptanet.com/
>




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