[Dovecot] Bug tracking system

[Christian Skarby]

Den 22-03-2007 03:35, Timo Sirainen skrev:
> Took a while to reply because I haven't wanted to spend time on thinking
> about this.
> 
> On Thu, 2007-02-15 at 22:23 +0100, Udo Rader wrote:
>>> Also I'd rather not require users to register into the BTS at all to add
>>> new bugs. Just writing the bug subject, description and giving an email
>>> address should be enough.
>> Yes, that is possible as well. There are two options for this:
>>
>> #1 Users remain unidentified and the bug is posted as a global user
>>
>> #2 Users are looked up based upon their email address. If an unknown
>> email address enters a bug report or adds note to an existing bug
>> report, it is automatically added as a BTS user.
>>
>> The latter has the big advantage that users can identify their own
>> bugreports/notes much easier later on.
> 
> Yep. 2) is good.
> 
>> Well, the disadvantage of this however is that it requires some
>> countermeasures to prevent spammers from using it as their way to make
>> us all happy with their lottery winnings, "enlargment" stuff and
>> such :-)
> 
> Would be nice to get it integrated with this mailing list's
> subscriptions list. Subscribers can send bugs immediately,
> non-subscribers' bugs get moderated. Just like they are now. And bugs
> sent via web page wouldn't require moderation but a really simple
> captcha (like wiki.dovecot.org has now), which should prevent all
> spambots.
> 
> Maybe the Mailman's subscriptions list could be pushed to the
> bugreporting system whenever it changes.
> 
>>>> #3: allow email based replies based on the subject line that go back 
>>>>     directly into the bugtracker
>>> Also from people not registered to the bug tracker? What about
>>> creating/preserving Message-ID / References headers so that the comments
>>> in one bug also show up as a single thread in the mailing list?
>> Yes, that is #2 from above. And about the headers ... the bugzilla email
>> interface support this, mantis however (which I would favour for various
>> reasons) does not support this out of the box AFAIK, but it is OSS, so
>> it should not be too difficult to patch it.
>>
>> Threading however is always possible based upon the subject of the
>> autogenerated mails coming from the BTS.
> 
> I just always hate it when people break the threads in this mailing
> list. Evolution uses only References/In-Reply-To headers to track them.
> 
>>>> All this can be easily setup for bugzilla and mantis (the only ones that
>>>> I personally have dealt with to a greater extent so far).
>>>>
>>>> If help is needed to get such a configuration working (also including
>>>> hosting of such a solution), I personally (and the company I work for)
>>>> would be happy to help out.
>>> If the above two things could be made to work, I guess we could finally
>>> have a bug tracker. :)
>> Sure, if I can provide anything to get things working, just let me know.
> 
> I'd at least like to try this. It would be nice to get a working bug
> tracker before v1.0 release. But I still have doubts about how annoying
> it would be to actually use, and how much time it would require to
> change everything to work just the way I want. I've already spend too
> much time changing MoinMoin, and Mailman's reply-to-list changes were
> kind of a waste of time too :)
> 
> As for Bugzilla vs. Mantis, I'm not that big of a fan of Bugzilla, but I
> pretty much hate how Mantis looks like at least in
> http://www.futureware.biz/mantisdemo/. It's way too confusing.
> Bugzilla's default look is OK, although in either case I'd want the
> "report new bug" page to look something like
> http://dovecot.org/tmp/bug.html

How about using trac[1]? I can assist setting up and maintain it if 
you'd like. (It's also possible to use trac without svn if you do not 
want to use subversion.)

  * I think it should be fairly easy to make mailman update the trac 
permission system.
  * As for captchas there is a version of the trac SpamFilter[2] that 
implements this.
  * Trac utilises the References and In-Reply-To headers.

What do you think? I can set up a demo during the weekend if it sounds 
interesting.

References:
  [1] http://trac.edgewall.org/
  [2] http://trac.edgewall.org/wiki/SpamFilter

-- 
Vennlig hilsen

Christian Skarby
Interhost ANS
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