[Dovecot] BlackBerry will not setup my POP3 email, all other mail clients fine

[Gedalya]

Do you have the dovecot logs? What do they say about connections coming 
from RIM?


On 03/04/2012 08:42 PM, Ian Solecki wrote:
> Hello, hoping someone here might be able to help me or at least point me in
> the right direction.
>
> My company recently (last week) moved to a new dedicated server for website
> and email hosting. It is a fairly run-of-the-mill Linux machine running
> cPanel and Dovecot (with the BlackBerry Fastmail service enabled) as a mail
> server.
>
> When we first set up the server, I was able to create a mailbox, access it
> via any desktop mail client, webmail, AND by setting it up as a basic POP3
> account on my BlackBerry. Mail was running fine to and from the BlackBerry,
> no problems.
>
> I deleted that account from my BlackBerry as it was a test account, and
> went to add my actual account but was unable to do so. Received the "Cannot
> log in. Verify your email address, user name and password. If the error
> persists, contact (my domain name)" message. I tried the test account that
> had been running successfully and sending/receiving emails not minutes
> earlier, and it would not set up either.
>
> I have since tried multiple accounts on multiple BlackBerry devices
> (different models) on multiple carriers on several of my different domains
> (all of which point to the same server, of course), to no avail.
>
> Yet, any of these accounts still work flawlessly in any desktop mail client
> (Outlook, OE, Thunderbird, iPad, iPhone, etc). Also, any of these
> BlackBerrys work flawlessly with any other mail server.
>
> The username to log in to these mailboxes is not standard, it's mailboxname+
> example.com if the email address is mailboxname at example.com and the mail
> server is mail.example.com. So, I know I have to access the "Advanced
> Settings" in BlackBerry email setup in order to put this username in.
> Still, no effect.
>
> So, there is something wrong with how mail SETUP works (not
> sending/receiving, though that may also not work, I have no way of knowing
> now) between RIM and my server, and it's something that has changed since
> the server was set up a week ago.
>
> My carrier(s) are clueless, my dedicated server provider (Lunarpages) is
> clueless. Can anyone help?
>