[Dovecot] Question regarding Postfix and Dovecot

[David Benfell]

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On 03/17/2013 06:08 PM, Professa Dementia wrote:
> 
> If not, you can go back to the original mechanic or maybe a 
> completely different mechanic.  However, if you scream at him,
> call him names, tell him the car is total garbage that was never
> fixed right in the first place, then demand he fix it, how do you
> think he would respond?
> 
> It is much better to ask politely.
> 
As I was looking for the response that I wanted to reply to, I noticed
there had in fact been quite a number of messages as the original
poster had attempted to resolve his problem.

Yes, he got frustrated. Yes, he lost his temper. But this summation
takes a short cut in ignoring all that happened before. It also
ignores--and if I read (and remember) Timo correctly, he doesn't like
this either--that all too often, error messages are too vague to be
helpful.

The standard response is also borne of frustration--a frustration that
seemingly expects people to worship the ground that developers walk on.

So what we have here is frustration meeting frustration. It pushes my
buttons because I've been watching this in a number of venues for
years and I've occasionally been that frustrated user who couldn't get
something working.

One of the things I came across in studying indigenous ways of knowing
that may be applicable here is a caution against displaying knowledge.
The point of that is that some people answer not so much to be helpful
as to show off their own prowess and expertise. That gets ego
involved. The standard response follows from this, making the
situation worse by conveying an arrogance that undermines any claim to
have been sincerely helpful before.

We all want good software. That requires more of a partnership than we
often see.

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