help with t/s retrieval 'hangs' disconnect for inactivity

[Steffen Kaiser]

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On Fri, 19 Jun 2015, voytek at sbt.net.au wrote:

> since yesterday one user complaining he can not retrieve emails, TBird
> mail client says like '1 of 9' and, doesn't go any further.
>
> that's on several of his PCs using TBird, on a LAN behind f/wall, quite
> physically remote to server, server in Sydney, remote client is SEAsia
>
> looking at logs I see emails access, looking at server Maildir , new
> emails get moved from 'new' to 'cur'
>
> what else can I do from server end ?
> what else should be done from user end ?
>
> Jun 19 11:28:31 pop3(it at aaaa.com.au): Info: Disconnected for inactivity in
> reading our output top=0/0, retr=1/0, del=0/56, size=6562805
> Jun 19 11:29:20 pop3(it at aaa.com.au): Info: Connection closed top=0/0,
> retr=1/0, del=0/56, size=6562805

verify that the TCP connection is working using wireshark or similiar 
tool. Maybe a firewall on your side cuts the connection?

- -- 
Steffen Kaiser
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