permissions should be 644 or 444 owned by root.
if the permissions are too open, ssl/dovecot will refuse to load them.
you may even see a message about it if you have verbose messages/ check your sys logs.
I had this problem once with certs that checked out fine, correct < in dovcot config but didn't load.
chmod 644 /etc/ssl/certs/dovecot.cert /etc/ssl/private/dovecot.key
fixed the problem
regards, Tim

On 16/12/2018 14:33, C. Andrews Lavarre wrote:
For what it's worth, this gives the server an A:
https://www.ssllabs.com/ssltest/analyze.html?d=mail.privustech.com

So there is no problem with the certificates and key...

Thanks again.

On Sun, 2018-12-16 at 09:19 -0500, C. Andrews Lavarre wrote:
So it's something else.