- Patrick Ben Koetter p@state-of-mind.de:
Has anyone seen an approach or a solution that solves the problem from a users point of view? A server side alias list that maps to a server standard?
Tried that, didn't work out that great (users got confused by 12 dozillion "sent" folders).
As for know, I auto-subscribe new users to a public namespace which contains information on how to configure their email clients exactly the same way that the different webmail interfaces I offer are.
As a second line of defense, a cron script checks once a day if there is a typical "duplication" of folders ("sent", "sent-mail", "Gesendet") and this script then proceeds to annoy the hell out of said users by sending them an email once a day, until the user either acknowledges that he doesn't care (database entry), fixes the problem or opts in for an automatic fix (moving messages to the right folders. Make sure to include a huge disclaimer, this kills indices).
Ciao Stefan
Stefan Förster http://www.incertum.net/ Public Key: 0xBBE2A9E9 FdI #28: ... werden wir den Schutz Minderjähriger in den Vordergrund - stellen. Im Grunde weiß ich genausowenig über die ganze Sache wie meine Wähler, aber verbieten bringt mehr Stimmen. (Peter Berlich)