RE: Outlook 2013 not fetching new mail/synchronization issues

30 Jun 2015

      Hi all,
Robert, Jerry,
There were new emails overnight and both Thunderbird and Roundcube displayed
them.
I enabled Outlook debug mode and please find 2 logs of Send/Receive with no
new emails.
Scroll below to see 3rd log with "workaround" and mails downloaded.
"Intializing connection [1C7E2830]
IMAP: 08:53:03 [db] Setting internal codepage to 1200
IMAP: 08:53:03 [db] Connecting to 'imap.server.cz' on port 993.
IMAP: 08:53:03 [db] OnNotify: asOld = 0, asNew = 2, ae = 0
IMAP: 08:53:03 [db] srv_name = "imap.server.cz" srv_addr = 193.x.y.z:993
IMAP: 08:53:03 [db] OnNotify: asOld = 2, asNew = 3, ae = 1
IMAP: 08:53:03 [db] OnNotify: asOld = 3, asNew = 4, ae = 0
IMAP: 08:53:03 [db] Negotiating secure connection with 'Microsoft Unified
Security Protocol Provider'.
IMAP: 08:53:03 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 08:53:03 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 08:53:03 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR
LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP: 08:53:04 [tx] ozzj CAPABILITY
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
IMAP: 08:53:04 [rx] ozzj OK Pre-login capabilities listed, post-login
capabilities have more.
IMAP: 08:53:04 [tx] LOGIN command sent
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS
THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN
NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT
SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE
IMAP: 08:53:04 [rx] 4yl7 OK Logged in
IMAP: 08:53:04 [tx] 0lgo IDLE
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] + idling
IMAP: 08:53:04 [tx] DONE
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] 0lgo OK Idle completed.
IMAP: 08:53:04 [tx] xf8u LIST "" "INBOX."
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] xf8u OK List completed.
IMAP: 08:53:04 [tx] sgh4 CREATE "INBOX."
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] sgh4 NO [ALREADYEXISTS] Mailbox already exists
IMAP: 08:53:04 [tx] r7t0 IDLE
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] + idling
IMAP: 08:53:04 [tx] DONE
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] r7t0 OK Idle completed.
IMAP: 08:53:04 [tx] 4prg ID ("name" "Microsoft Outlook" "version"
"15.0.4727.1000")
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] * ID ("name" "Dovecot")
IMAP: 08:53:04 [rx] 4prg OK ID completed.
IMAP: 08:53:04 [tx] 3kjk IDLE
IMAP: 08:53:04 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:04 [rx] + idling
IMAP: 08:53:59 [tx] DONE
IMAP: 08:53:59 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 08:53:59 [rx] 3kjk OK Idle completed.
IMAP: 08:53:59 [tx] 4i0o LOGOUT
IMAP: 08:53:59 [db] Connection to 'imap.server.cz' closed.
IMAP: 08:53:59 [db] OnNotify: asOld = 5, asNew = 0, ae = 5"
Another send/receive not seeing any new email
"Intializing connection [127E8EC0]
IMAP: 09:09:14 [db] Setting internal codepage to 1200
IMAP: 09:09:14 [db] Connecting to 'imap.server.cz' on port 993.
IMAP: 09:09:14 [db] OnNotify: asOld = 0, asNew = 4, ae = 0
IMAP: 09:09:14 [db] Negotiating secure connection with 'Microsoft Unified
Security Protocol Provider'.
IMAP: 09:09:14 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 09:09:14 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 09:09:14 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR
LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP: 09:09:15 [tx] nj2r CAPABILITY
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
IMAP: 09:09:15 [rx] nj2r OK Pre-login capabilities listed, post-login
capabilities have more.
IMAP: 09:09:15 [tx] LOGIN command sent
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS
THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN
NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT
SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE
IMAP: 09:09:15 [rx] mvv9 OK Logged in
IMAP: 09:09:15 [tx] ugks IDLE
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] + idling
IMAP: 09:09:15 [tx] DONE
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] ugks OK Idle completed.
IMAP: 09:09:15 [tx] wrwq SELECT "INBOX.Sent"
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:15 [rx] * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
IMAP: 09:09:15 [db] Connection to 'imap.server.cz' closed.
IMAP: 09:09:15 [db] OnNotify: asOld = 5, asNew = 0, ae = 5"
Then I used the following "workaround" to force Outlook get new emails:
click several times (> 5, 10) in between Send/Receive, Inbox and Sent.
"Intializing connection [1C7E27F8]
IMAP: 09:08:57 [db] Setting internal codepage to 1200
IMAP: 09:08:57 [db] Connecting to 'imap.server.cz' on port 993.
IMAP: 09:08:57 [db] OnNotify: asOld = 0, asNew = 2, ae = 0
IMAP: 09:08:57 [db] srv_name = "imap.server.cz" srv_addr = 193.x.y.z:993
IMAP: 09:08:57 [db] OnNotify: asOld = 2, asNew = 3, ae = 1
IMAP: 09:08:57 [db] OnNotify: asOld = 3, asNew = 4, ae = 0
IMAP: 09:08:57 [db] Negotiating secure connection with 'Microsoft Unified
Security Protocol Provider'.
IMAP: 09:08:57 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 09:08:57 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 09:08:57 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 09:08:57 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:57 [rx] * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR
LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP: 09:08:57 [tx] 4t2h CAPABILITY
IMAP: 09:08:57 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:57 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
IMAP: 09:08:57 [rx] 4t2h OK Pre-login capabilities listed, post-login
capabilities have more.
IMAP: 09:08:57 [tx] LOGIN command sent
IMAP: 09:08:57 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:57 [rx] * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS
ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS
THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN
NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT
SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE
IMAP: 09:08:57 [rx] ynxe OK Logged in
IMAP: 09:08:57 [tx] wmsb IDLE
IMAP: 09:08:57 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:57 [rx] + idling
IMAP: 09:08:59 [tx] DONE
IMAP: 09:08:59 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:59 [rx] wmsb OK Idle completed.
IMAP: 09:08:59 [tx] 65vu ID ("name" "Microsoft Outlook" "version"
"15.0.4727.1000")
IMAP: 09:08:59 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:59 [rx] * ID ("name" "Dovecot")
IMAP: 09:08:59 [rx] 65vu OK ID completed.
IMAP: 09:08:59 [tx] 44jb IDLE
IMAP: 09:08:59 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:08:59 [rx] + idling
IMAP: 09:09:16 [tx] DONE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] 44jb OK Idle completed.
IMAP: 09:09:16 [tx] u83i SELECT "INBOX"
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] * FLAGS (\Answered \Flagged \Deleted \Seen \Draft
$Forwarded)
IMAP: 09:09:16 [rx] * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen
\Draft $Forwarded \*)] Flags permitted.
IMAP: 09:09:16 [rx] * 22 EXISTS
IMAP: 09:09:16 [rx] * 0 RECENT
IMAP: 09:09:16 [rx] * OK [UNSEEN 12] First unseen.
IMAP: 09:09:16 [rx] * OK [UIDVALIDITY 1426675851] UIDs valid
IMAP: 09:09:16 [rx] * OK [UIDNEXT 14233] Predicted next UID
IMAP: 09:09:16 [rx] u83i OK [READ-WRITE] Select completed (0.000 secs).
IMAP: 09:09:16 [tx] 2kqy IDLE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] + idling
IMAP: 09:09:16 [tx] DONE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] 2kqy OK Idle completed.
IMAP: 09:09:16 [tx] j5st FETCH 22 (UID)
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] * 22 FETCH (UID 14232)
IMAP: 09:09:16 [rx] j5st OK Fetch completed.
IMAP: 09:09:16 [tx] 0ejn IDLE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] + idling
IMAP: 09:09:16 [tx] DONE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] 0ejn OK Idle completed.
IMAP: 09:09:16 [tx] cm5u UID SEARCH UID 14221:14232 SINCE 28-Jun-2015
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] * SEARCH 14221 14222 14223 14224 14225 14226 14227 14228
14229 14230 14231 14232
IMAP: 09:09:16 [rx] cm5u OK Search completed (0.000 secs).
IMAP: 09:09:16 [tx] a974 IDLE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] + idling
IMAP: 09:09:16 [tx] DONE
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] a974 OK Idle completed.
IMAP: 09:09:16 [tx] b9w1 UID FETCH 14221:14232 (UID FLAGS RFC822.SIZE
BODY.PEEK[] INTERNALDATE)
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] * 11 FETCH (UID 14221 FLAGS (\Seen) RFC822.SIZE 32537
INTERNALDATE "29-Jun-2015 14:48:16 +0200" BODY[] {32537}
IMAP: 09:09:16 [rx] Buffer (literal) of length 6032
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] Buffer (literal) of length 6144
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] Buffer (literal) of length 3072
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] Buffer (literal) of length 7168
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] Buffer (literal) of length 3072
IMAP: 09:09:16 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:16 [rx] Buffer (literal) of length 3072
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 3072
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 905
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 12 FETCH (UID 14222 FLAGS () RFC822.SIZE 19716
INTERNALDATE "29-Jun-2015 14:51:35 +0200" BODY[] {19716}
IMAP: 09:09:17 [rx] Buffer (literal) of length 2057
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 8183
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 7168
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 1024
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 1284
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 13 FETCH (UID 14223 FLAGS () RFC822.SIZE 13770
INTERNALDATE "29-Jun-2015 16:16:00 +0200" BODY[] {13770}
IMAP: 09:09:17 [rx] Buffer (literal) of length 1678
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 8192
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 3900
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 14 FETCH (UID 14224 FLAGS () RFC822.SIZE 12923
INTERNALDATE "29-Jun-2015 16:30:49 +0200" BODY[] {12923}
IMAP: 09:09:17 [rx] Buffer (literal) of length 3158
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 8192
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 1573
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 15 FETCH (UID 14225 FLAGS () RFC822.SIZE 11058
INTERNALDATE "29-Jun-2015 19:47:54 +0200" BODY[] {11058}
IMAP: 09:09:17 [rx] Buffer (literal) of length 5485
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 5573
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 16 FETCH (UID 14226 FLAGS () RFC822.SIZE 4534
INTERNALDATE "30-Jun-2015 01:48:51 +0200" BODY[] {4534}
IMAP: 09:09:17 [rx] Buffer (literal) of length 1487
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 3047
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] * 17 FETCH (UID 14227 FLAGS () RFC822.SIZE 4392
INTERNALDATE "30-Jun-2015 03:17:24 +0200" BODY[] {4392}
IMAP: 09:09:17 [rx] Buffer (literal) of length 4392
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 18 FETCH (UID 14228 FLAGS () RFC822.SIZE 5231
INTERNALDATE "30-Jun-2015 03:22:09 +0200" BODY[] {5231}
IMAP: 09:09:17 [rx] Buffer (literal) of length 2585
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 2646
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 19 FETCH (UID 14229 FLAGS () RFC822.SIZE 19076
INTERNALDATE "30-Jun-2015 06:37:43 +0200" BODY[] {19076}
IMAP: 09:09:17 [rx] Buffer (literal) of length 5436
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 7168
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 6472
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 20 FETCH (UID 14230 FLAGS (\Seen) RFC822.SIZE 9591
INTERNALDATE "30-Jun-2015 07:19:06 +0200" BODY[] {9591}
IMAP: 09:09:17 [rx] Buffer (literal) of length 1607
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 7168
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 816
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 21 FETCH (UID 14231 FLAGS () RFC822.SIZE 20345
INTERNALDATE "30-Jun-2015 07:21:15 +0200" BODY[] {20345}
IMAP: 09:09:17 [rx] Buffer (literal) of length 7266
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 4096
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 3072
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 3072
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 2839
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] * 22 FETCH (UID 14232 FLAGS () RFC822.SIZE 22135
INTERNALDATE "30-Jun-2015 07:29:13 +0200" BODY[] {22135}
IMAP: 09:09:17 [rx] Buffer (literal) of length 123
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 8192
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 2048
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 6144
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] Buffer (literal) of length 5628
IMAP: 09:09:17 [rx] )
IMAP: 09:09:17 [rx] b9w1 OK Fetch completed.
IMAP: 09:09:17 [tx] 51g5 IDLE
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] + idling
IMAP: 09:09:17 [tx] DONE
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] 51g5 OK Idle completed.
IMAP: 09:09:17 [tx] ssmg UID FETCH 1:14232 (UID FLAGS)
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 09:09:17 [rx] * 1 FETCH (UID 1 FLAGS (\Seen))
IMAP: 09:09:17 [db] Connection to 'imap.server.cz' closed.
IMAP: 09:09:17 [db] OnNotify: asOld = 5, asNew = 0, ae = 5"
Pacher Dragos
-----Original Message-----
From: dovecot [mailto:dovecot-bounces@dovecot.org] On Behalf Of Robert
Schetterer
Sent: 29 June 2015 20:47
To: dovecot@dovecot.org
Subject: Re: Outlook 2013 not fetching new mail/synchronization issues
Am 29.06.2015 um 12:08 schrieb Dragos Pacher:
...
Hi all,
sorry short in time , not reading your config
but in most cases problems on windows are based on firewall/proxies either
local or at the gateway, sometimes with other net issuses
local firewall may included in antivirus solutions, have you checked this ?
have you tried thunderbird on the same machine ?
...
Dovecot 2.2.10 CentOS 6 64 bit.
We are having terrible synchronization issues with Outlook 2013 (all
updates) on Windows 7 SP1 and 8.1 hosts (all updates).
Scenario:

  Emails were sent since user closed Outlook

  Next day: start computer, open outlook

  No new email (even though email were sent overnight)

  half a day later Outlook fetches emails like nothing happened

Second issue: folders created or email send in Outlook 2013 does not
synchronize on IMAP, they remain only local ..
But I am mostly interested into finding a fix for the first
synchronization issue described in scenario. Second is also important
but I have a feeling its connected to the first.
Any help will be highly appreciated!
dovecot.conf
listen = *
#base_dir = /var/run/dovecot
# Enabled mail protocols.
#protocols = pop3 imap sieve
protocols = pop3 imap
# User/group who owns the message files:
mail_uid = 89
mail_gid = 89
# Assign uid to virtual users.
first_valid_uid = 89
last_valid_uid = 89
mail_max_userip_connections = 200
default_client_limit = 3000
namespace inbox {
separator = .
prefix = INBOX.
inbox = yes
# These mailboxes are widely used and could perhaps be created
automatically:
mailbox Drafts {
special_use = \Drafts
}
mailbox Junk {
special_use = \Junk
}
mailbox Trash {
special_use = \Trash
}
# For \Sent mailboxes there are two widely used names. We'll mark
both of
# them as \Sent. User typically deletes one of them if duplicates
are created.
mailbox Sent {
special_use = \Sent
}
mailbox "Sent Messages" {
special_use = \Sent
}
}
# Logging. Reference: http://wiki2.dovecot.org/Logging
log_path = /var/log/dovecot.log
mail_debug = no
auth_verbose = no
auth_debug = no
auth_debug_passwords = no
auth_verbose_passwords = no
auth_worker_max_count = 2048
# SSL: Global settings.
# Refer to wiki site for per protocol, ip, server name SSL settings:
# http://wiki2.dovecot.org/SSL/DovecotConfiguration
ssl = yes
verbose_ssl = no
ssl_ca = </etc/ssl/savvy.cz-CA.pem
ssl_cert = </etc/ssl/savvy.cz.crt
ssl_key = </etc/ssl/savvy.cz.key
disable_plaintext_auth = no
# Mail location and mailbox format.
#mail_location = maildir:/%Lh/Maildir/:INDEX=/%Lh/Maildir/
mail_location =
maildir:~/Maildir:INDEX=/home/dovecotindex/%Lh/Maildir/
# Authentication related settings.
# Append this domain name if client gives empty realm.
auth_default_realm =
# Authentication mechanisms.
auth_mechanisms = PLAIN LOGIN
service imap-login {
client_limit = 3024

process_limit = 2048

process_min_avail = 64

vsz_limit = 64 M
}
service auth {
client_limit = 3072

unix_listener auth-userdb {

}

inet_listener {

            port = 12345

}
}
service imap {
vsz_limit = 256M
# Max. number of IMAP processes (connections)
process_limit =  2048
#imap_idle_notify_interval = 2 mins
}
service pop3 {
# Max. number of POP3 processes (connections)
process_limit = 1024
}
# Virtual mail accounts.
userdb {
args = /etc/dovecot/dovecot-mysql.conf

driver = sql
}
passdb {
args = /etc/dovecot/dovecot-mysql.conf

driver = sql
}
plugin {
auth_socket_path = /var/run/dovecot/auth-master

# Plugin: autocreate. Create and subscribe to default IMAP folders.

autocreate = INBOX

autocreate2 = Sent

autocreate3 = Trash

autocreate4 = Drafts

autocreate5 = Junk

autosubscribe = INBOX

autosubscribe2 = Sent

autosubscribe3 = Trash

autosubscribe4 = Drafts

autosubscribe5 = Junk

# Plugin: expire.

expire = Trash 7 Trash/* 7 Junk 30

expire_dict = proxy::expire

# Pigeonhole managesieve service.

# Reference: 
http://wiki2.dovecot.org/Pigeonhole/Sieve/Configuration
# Per-user sieve settings.

sieve_dir = /%Lh/sieve

sieve = /%Lh/sieve/dovecot.sieve

# Global sieve settings.

sieve_global_dir = /home/vpopmail/sieve

sieve_global_path = /home/vpopmail/sieve/dovecot.sieve

#sieve_before =

#sieve_after =
}
service dict {
unix_listener dict {

#    mode = 0660

#    user = vmail

#    group = vmail

}
}
protocol lda {
# Reference: http://wiki2.dovecot.org/LDA

#mail_plugins = quota sieve autocreate

#auth_socket_path = /var/run/dovecot/auth-master

#log_path = /var/log/sieve.log

#lda_mailbox_autocreate = yes

#postmaster_address = root
}
protocol imap {
mail_max_userip_connections = 2048

imap_client_workarounds = tb-extra-mailbox-sep

#mail_plugins = quota imap_quota autocreate

#mail_plugins = autocreate
}
protocol pop3 {
#mail_plugins = quota

pop3_uidl_format = UID%u-%v

pop3_client_workarounds = outlook-no-nuls oe-ns-eoh
}
Regards,
Pacher Dragos
Best Regards
MfG Robert Schetterer
--
[*] sys4 AG
http://sys4.de, +49 (89) 30 90 46 64
Franziskanerstraße 15, 81669 München
Sitz der Gesellschaft: München, Amtsgericht München: HRB 199263
Vorstand: Patrick Ben Koetter, Marc Schiffbauer
Aufsichtsratsvorsitzender: Florian Kirstein