I think you should run a true ticketing system like RT ( https://bestpractical.com/request-tracker)
On Sun, Mar 10, 2019, 13:40 Monis Monther via dovecot dovecot@dovecot.org wrote:
Hi Yassine,
Thanks for the effort, unfortunately, we cannot turn it into an actual mailbox, this is a long story that I don't want to include here. but it would not be a valid option in our environment. Any other ideas
Is it possible to do it with vacation? Is there another auto responder or plugin that can achieve this? How do ticketing systems handle this?
Thanks Monis
On Sun, Mar 10, 2019 at 11:13 AM Yassine Chaouche via dovecot < dovecot@dovecot.org> wrote:
On 3/10/19 9:07 AM, Yassine Chaouche via dovecot wrote:
On 3/9/19 12:41 PM, Monis Monther via dovecot wrote:
Hi,
We have an alias group named xyz@example.com, this alias group has 3 actual users a@example.com, b@example.com and c@example.com
We set vacation rule on the generic sieve rule, the problem is that 3 responses are sent to the original sender. (obviously because the rule is being executed with each user in the alias group)
Is it possible to set auto response only once, we tried the ( :days 1) option but still all 3 respond back.
How can such a setup be achieved. (Single auto response to an alias group)
CentOS 7.5 dovecot-pigeonhole-2.3.4.1-1.x86_64 dovecot-2.3.4.1-1.x86_64 postfix 2.10-1
-- Best Regards Monis
Hello Monis,
As a workaround, you can turn xyz@example.com into an actual mailbox and give a@example.com, b@example.com and c@example.com read-only shared folder access.
Yassine.
As a request for comments and improvements, here's a my script to share folders via acl files and symlinks (dovecot must be configured accordingly) :
root@messagerie[10.10.10.19] /usr/local/scripts/mail # cat sharemailbox.single #!/bin/bash
function create_link { l_src=$1 l_dst=$2 l_maildir=$3 t_maildir=$(echo "$3" | tr . ․) t_dst="$l_dst"/.shared."$t_maildir" echo pointing "$t_dst" to "$l_src" echo ln -s "$l_src/" "$t_dst" ln -s "$l_src/" "$t_dst"
}
function verifier_email { l_email=$1 if ! searchmailbox.strict.sql $l_email > /dev/null then echo "l'utilisateur $l_email n'a pas pu être trouvé dans la base de données." >&2 return 1 fi return 0 }
function set_acl { l_maildir=$1 l_email=$2 echo "giving $l_email access to $l_maildir" if [ ! -d $l_maildir ] then #.Sent isn't there yet. return fi acl_file="$l_maildir/dovecot-acl" echo "echo user=$l_email lr >> $acl_file" echo user="$l_email" lr >> "$acl_file" chown vmail:vmail "$acl_file" }
if [ "$#" -lt 2 ] then echo "usage : $0 partage@domain.com user1@domain.com user2@domain.com ... " exit 1 fi
email="$1" inbox="${email%@*}" domain="${email#*@}" src="/var/vmail/$domain/$inbox" if ! verifier_email "$email" then echo "exit at 1" exit 1 fi
shift for share_email in $@ do if ! verifier_email $share_email then continue fi share_inbox="${share_email%@*}" share_domain="${share_email#*@}" share_maildir=/var/vmail/"$share_domain"/"$share_inbox" #echo grep "$share_email" "$src"/dovecot-acl if grep "$share_email" "$src"/dovecot-acl > /dev/null 2>&1 then # then is executed when exit status is 0 # exist status is 0 when there is a match echo "$share_email" has already access to "$email" else set_acl $src $share_email create_link $src $share_maildir $inbox fi done root@messagerie[10.10.10.19] /usr/local/scripts/mail #
-- Best Regards Monis