on 5-20-2008 6:50 PM Kenneth Porter spake the following:
On Tuesday, May 20, 2008 8:39 AM -0700 Scott Silva ssilva@sgvwater.com wrote:
I usually make users wait a while before restoring their mistakes. A few hours of thinking about it might make them think about it
Assuming it was a mistake. How long do you then wait in turn before he gives you your paycheck? ;)
You know that the people that sign your paychecks are under an "entirety different" set of rules. They usually also get;
- Higher mail limits.
- Exemptions from the filters on the web proxy.
- Immediate service.
- Any other butt kissing you think necessary to keep them happy.
Sometimes it can legitimately take a while, especially for older archived stuff.
Once a VP couldn't understand why his search for a "titanium driver for his golf clubs triggered the content filters. At least not until I showed him the part of "TIT"anium that triggered it. Then he was totally on board, and usually just e-mailed me on any sites that gave him trouble. My bosses usually embrace technology, they just don't have a lot of experience with it. They are all lawyers and accountants, except for the VP of engineering and operations, who of course is an engineer.
-- MailScanner is like deodorant... You hope everybody uses it, and you notice quickly if they don't!!!!