dhottinger@harrisonburg.k12.va.us wrote:
I have had a few users complaining that their emails are not being copied to their sent-mail folder. Im not sure how widespread it is, mainly because most people dont check their sent-mail.
ddh, I imagine you have already checked this, but I mention it in case you had not done so, yet.
We've had this reported but it has never - for us - been a problem with Dovecot. Instead, the user's settings in his/her MUA create the problem. TB, for example, lets users choose whether mail 'sent' in reply to something should be placed in 'sent' folder, or in the folder containing the message being replied to. So, the sent mail goes somewhere the user did not expect, and later they cannot find it (and panic and lose confidence in the system). But (so far) it is always there. IIRC, TB always tries to place 'new thread' sent messages in 'sent'. I'm not familiar with Outlook.
We encourage our users to store their sent messages in a suitable 'subject' folder - such as project23, or sales, or whatever - together with inbound messages relating to that topic. This seems to help our users notice if 'sent' messages are missing.
Ron