Hello, hoping someone here might be able to help me or at least point me in the right direction.
My company recently (last week) moved to a new dedicated server for website and email hosting. It is a fairly run-of-the-mill Linux machine running cPanel and Dovecot (with the BlackBerry Fastmail service enabled) as a mail server.
When we first set up the server, I was able to create a mailbox, access it via any desktop mail client, webmail, AND by setting it up as a basic POP3 account on my BlackBerry. Mail was running fine to and from the BlackBerry, no problems.
I deleted that account from my BlackBerry as it was a test account, and went to add my actual account but was unable to do so. Received the "Cannot log in. Verify your email address, user name and password. If the error persists, contact (my domain name)" message. I tried the test account that had been running successfully and sending/receiving emails not minutes earlier, and it would not set up either.
I have since tried multiple accounts on multiple BlackBerry devices (different models) on multiple carriers on several of my different domains (all of which point to the same server, of course), to no avail.
Yet, any of these accounts still work flawlessly in any desktop mail client (Outlook, OE, Thunderbird, iPad, iPhone, etc). Also, any of these BlackBerrys work flawlessly with any other mail server.
The username to log in to these mailboxes is not standard, it's mailboxname+ example.com if the email address is mailboxname@example.com and the mail server is mail.example.com. So, I know I have to access the "Advanced Settings" in BlackBerry email setup in order to put this username in. Still, no effect.
So, there is something wrong with how mail SETUP works (not sending/receiving, though that may also not work, I have no way of knowing now) between RIM and my server, and it's something that has changed since the server was set up a week ago.
My carrier(s) are clueless, my dedicated server provider (Lunarpages) is clueless. Can anyone help?