Anyone seen this before?
----- Forwarded message from ips@shaw.ca -----
X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06) on doctor.nl2k.ab.ca X-Spam-Level: * X-Spam-Status: No, score=1.0 required=5.0 tests=RCVD_IN_BACKSCATTER autolearn=no version=3.3.2 X-Original-To: root@doctor.nl2k.ab.ca Delivered-To: root@doctor.nl2k.ab.ca X-Virus-Scanned: amavisd-new at doctor.nl2k.ab.ca X-rim-org-msg-ref-id: 1378293038 Reply-To: ips@shaw.ca X-Priority: Normal Sensitivity: Normal Importance: Normal To: "Dr. Inder P Singh" ips@sbifinechemicals.com, "Dave Shariff Yadallee - System Administrator a.k.a. The Root of the Problem" root@doctor.nl2k.ab.ca Subject: Repeat mails. INC000023456674 From: ips@shaw.ca Date: Tue, 9 Aug 2011 19:17:34 +0000 X-Sanitizer: This message has been sanitized! X-Sanitizer-URL: http://mailtools.anomy.net/ X-Sanitizer-Rev: $Id: Sanitizer.pm,v 1.94 2006/01/02 16:43:10 bre Exp $
Dave, According to RIM your server is probably changing the assigned serial number or code to mails frequently and because of that Blackberry server takes the same mail as new one and draws again. Read attached link. Inder Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.
-----Original Message----- From: BlackBerry Customer Support help@blackberry.com Date: Tue, 09 Aug 2011 19:07:30 To: ips@shaw.ca Reply-to: BlackBerry Customer Support help@blackberry.com Subject: INC000023456674
Hello Dr. Inder,
Thank you for contacting BlackBerry Customer Support.
Here is a link to a relevant article in our BlackBerry Technical Solution Center:
Article Title: Duplicate e-mail messages are received on the BlackBerry smartphone Article Number: KB13528 Link: http://www.blackberry.com/btsc/KB13528
I have included below the pieces of information relating to the duplicate or changing IDs of the emails.
Cause 8 The BlackBerry Internet Service downloads any email message with an email message UID that it did not find during the previous connection. If the email message UIDs are changed by the messaging server, duplicate email messages are received. This behavior also applies to any email message that has a blank UID.
Resolution 8 To resolve this issue, complete one of the following procedures.
Make sure that the message UIDs of email messages on the integrated account messaging server do not change or that email messages are not added back to the inbox of the associated account. Ask your administrator if the message UIDs are changing. In the case of an email message that has a blank UID, have your administrator remove the email message from the email server to prevent it from being delivered repeatedly. Delete email messages from the BlackBerry smartphone using the Mailbox & Handheld setting (email messages will be deleted from the associated email account messaging server and will not be retrieved again by the BlackBerry Internet Service). For instructions, see KB11830.
Should you require further information on this subject, please don't hesitate to contact us. Thank you again for contacting us Dr.. Inder.
Sincerely,
Jennifer BlackBerry Customer Support Research In Motion Limited Tel: NA Toll Free: 1-877-255-2377 UK Toll Free: 0808 100 7466 Europe: +44 1753 558400 Worldwide: +1-519-888-6181 Email: help@blackberry.com Web: www.blackberry.com
***Now Available - BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
BLACKBERRY® PLAYBOOK??? - WORK SMARTER. PLAY HARDER. Introducing the world???s first professional-grade tablet. www.blackberry.com/playbook
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