On 05/08/2014 17:29, Greg Sullivan wrote:
That's promising that it should be doable. (yes, all I want is for the move to only occur once - duplicate messages is not a "move" at all) I'll forward your suggestions to the Thunderbird & Postbox teams.
In the meantime I'll continue to evaluate helpdesk systems and "collaborative inbox" products.
Greg.
I agree with the goal though. I have extremely simple needs for a helpdesk/CMS type system, and some plugins to Thunderbird would be quite satisfactory for my needs
Really I need:
- Enhanced addressbook, possibly reading via vcard from my main business system (bring in customer details and links to their orders on main system)
- Ability to force breaking and rejoin of specific message threading (because customers find an old invoice and hit reply to it to send us a support request + other customers who send you 15 emails (without hitting reply to trigger threading) to describe a single problem). Note I believe this requires rewriting the message, so it couldn't be atomic with current IMAP?
- Enhanced use of flags to mark whether thread needs further input or is closed
Nice to have would be: though?)
- Logging these state changes to somewhere else so that you can get statistics (can probably be done by polling the state of the IMAP server
- Atomic "locking" of threads so that we don't get two people answer something. Could be handled through use of flags perhaps?
Thunderbird is helpful in that in theory all one needs to do is write the above in javascript and drop appropriate display buttons on the email inbox, so even if some external lock manager is needed to arbitrate access, then this is no great problem. In practice I lack the time to work on this, but I'm vaguely interested to find out if there is a way to hire "plugin developers" for Thunderbird?
Good luck
Ed W