On 20 Jul 2018, at 14.48, Fineware PM <postmaster@fineware.it> wrote:

Hello,

I use dovecot with dbox storage system.

Today I receive 2 mail (I see that in the maillog ) but I don't find in INBOX using my IMAP client.

I look in the files m.* and I find the message that I receive. But I cannot find it in any IMAP folder.

I try to run "doveadm force-resync -u user inbox" but nothing change.

I export all email using the command "doveadm backup -u user mbox:/tmp/mail:INDEX:/tmp/imap:LAYOUT:maildir++

and in the mbox file for inbox I found the 2 mails arrived.

How I can understand why I cannot see the messages ? or how I can recover it ?

Bet regards.



Can you see anything in the logs related? Do you use sieve scripts? Does the user have sieve script that might have moved/deleted the message?
Do you have maillog plugin enabled to log what the users do? Can you see the user deleting the mails? https://wiki.dovecot.org/Plugins/MailLog

Sami