On Sat, 21 Aug 2010 09:51:12 -0700 Marc Perkel marc@perkel.com articulated:
When you write software you never have to learn it so you don't have the perspective of someone who never heard of it before and wondering "what is this?"
That has always been the problem when the instruction books is written by the products designer/creator, software or otherwise. This is why many commercial distributors hire outside consultants to write their instruction manuals.
I was briefly involved in that field as a part time adventure. Unfortunately, the powers that be all to often considered that including all possible scenarios would make the manual overly confusing to the novice user. Plus, as both IBM and Microsoft learned the hard way, nobody RTFM anyway.
-- Jerry ✌ Dovecot.user@seibercom.net
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