Mail not getting deleted physically

19 Sep 2025 · *.*

      I am clearing the mail using roundcube and also deleting mail from trash
and thus permenently deleting the mail. The mail quota changes. But mail is
still present in INBOX.EXPUNGED.Trash and also with refcount 1. The
physical disk usage remains the same and purge not deleting the mail
physically, prob due to refcount.

Initial stage. 2 mails in inbox and around 14MB of usage.

doveadm -f table quota get -u u.demo1@mydomain.net
Quota name  Type    Value  Limit
%
mdbox quota STORAGE 14017 512000
2
mdbox quota MESSAGE     2  10000
0
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize
guid                             firstsaved
INBOX   2        0      3       1758288242  0      5             14352516
c61ef0307259cd684d18000079f6831d 1758288243
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX.*
mailbox      messages recent uidnext uidvalidity unseen highestmodseq vsize
guid                             firstsaved
INBOX.Drafts 0        0      1       1758288245  0      1             0
c91ef0307259cd684d18000079f6831d never
INBOX.Spam   0        0      1       1758288244  0      1             0
c81ef0307259cd684d18000079f6831d never
INBOX.Trash  0        0      1       1758288243  0      1             0
c71ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX.*.*
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize guid
firstsaved
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX all
mailbox refcount user
INBOX   1        u.demo1@mydomain.net
INBOX   1        u.demo1@mydomain.net
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.* all
mailbox refcount user
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.*.* all
mailbox refcount user

Deleted mail from Inbox and also from Trash. Mail quota got reduced. But
mail exist in INBOX.EXPUNGED.Trash with refcount 1 and using disk storage.

doveadm -f table quota get -u u.demo1@mydomain.net
Quota name  Type    Value  Limit
%
mdbox quota STORAGE     0 512000
0
mdbox quota MESSAGE     0  10000
0
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize guid
firstsaved
INBOX   0        0      3       1758288242  0      7             0
c61ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX.*
mailbox      messages recent uidnext uidvalidity unseen highestmodseq vsize
guid                             firstsaved
INBOX.Drafts 0        0      1       1758288245  0      1             0
c91ef0307259cd684d18000079f6831d never
INBOX.Spam   0        0      1       1758288244  0      1             0
c81ef0307259cd684d18000079f6831d never
INBOX.Trash  0        0      3       1758288243  0      7             0
c71ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u u.demo1@mydomain.net all INBOX.*.*
mailbox              messages recent uidnext uidvalidity unseen
highestmodseq vsize    guid                             firstsaved
INBOX.EXPUNGED.Trash 2        2      3       1758288246  0      3
14352516 c80d5b1f075ecd68eb4c000079f6831d 1758289415
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX all
mailbox refcount user
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.* all
mailbox refcount user
doveadm -f table  fetch -u u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.*.* all
mailbox              refcount user
INBOX.EXPUNGED.Trash 1        u.demo1@mydomain.net
INBOX.EXPUNGED.Trash 1        u.demo1@mydomain.net
The following options are checked in roundcube.
Maintenance
Clear Trash on logout
Compact Inbox on logout
Is there anything missing in roundcube settings? Why refcount still shows
as 1?
I am clearing the mail using roundcube and also deleting mail from trash
and thus permenently deleting the mail. The mail quota changes. But mail
is still present in INBOX.EXPUNGED.Trash and also with refcount 1. The
physical disk usage remains the same and purge not deleting the mail
physically, prob due to refcount.

Initial stage. 2 mails in inbox and around 14MB of usage.

doveadm -f table quota get -u [1]u.demo1@mydomain.net
Quota name  Type    Value  Limit
%
mdbox quota STORAGE 14017 512000
2
mdbox quota MESSAGE     2  10000
0
doveadm -f table mailbox status -u [2]u.demo1@mydomain.net all INBOX
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize
guid                             firstsaved
INBOX   2        0      3       1758288242  0      5             14352516
c61ef0307259cd684d18000079f6831d 1758288243
doveadm -f table mailbox status -u [3]u.demo1@mydomain.net all INBOX.*
mailbox      messages recent uidnext uidvalidity unseen highestmodseq
vsize guid                             firstsaved
INBOX.Drafts 0        0      1       1758288245  0      1             0
c91ef0307259cd684d18000079f6831d never
INBOX.Spam   0        0      1       1758288244  0      1             0
c81ef0307259cd684d18000079f6831d never
INBOX.Trash  0        0      1       1758288243  0      1             0
c71ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u [4]u.demo1@mydomain.net all INBOX.*.*
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize
guid firstsaved
doveadm -f table  fetch -u [5]u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX all
mailbox refcount user
INBOX   1        [6]u.demo1@mydomain.net
INBOX   1        [7]u.demo1@mydomain.net
doveadm -f table  fetch -u [8]u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.* all
mailbox refcount user
doveadm -f table  fetch -u [9]u.demo1@mydomain.net "mailbox refcount user"
mailbox INBOX.*.* all
mailbox refcount user

Deleted mail from Inbox and also from Trash. Mail quota got reduced.
But mail exist in INBOX.EXPUNGED.Trash with refcount 1 and using disk
storage.

doveadm -f table quota get -u [10]u.demo1@mydomain.net
Quota name  Type    Value  Limit
%
mdbox quota STORAGE     0 512000
0
mdbox quota MESSAGE     0  10000
0
doveadm -f table mailbox status -u [11]u.demo1@mydomain.net all INBOX
mailbox messages recent uidnext uidvalidity unseen highestmodseq vsize
guid                             firstsaved
INBOX   0        0      3       1758288242  0      7             0
c61ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u [12]u.demo1@mydomain.net all INBOX.*
mailbox      messages recent uidnext uidvalidity unseen highestmodseq
vsize guid                             firstsaved
INBOX.Drafts 0        0      1       1758288245  0      1             0
c91ef0307259cd684d18000079f6831d never
INBOX.Spam   0        0      1       1758288244  0      1             0
c81ef0307259cd684d18000079f6831d never
INBOX.Trash  0        0      3       1758288243  0      7             0
c71ef0307259cd684d18000079f6831d never
doveadm -f table mailbox status -u [13]u.demo1@mydomain.net all INBOX.*.*
mailbox              messages recent uidnext uidvalidity unseen
highestmodseq vsize    guid                             firstsaved
INBOX.EXPUNGED.Trash 2        2      3       1758288246  0      3
14352516 c80d5b1f075ecd68eb4c000079f6831d 1758289415
doveadm -f table  fetch -u [14]u.demo1@mydomain.net "mailbox refcount
user" mailbox INBOX all
mailbox refcount user
doveadm -f table  fetch -u [15]u.demo1@mydomain.net "mailbox refcount
user" mailbox INBOX.* all
mailbox refcount user
doveadm -f table  fetch -u [16]u.demo1@mydomain.net "mailbox refcount
user" mailbox INBOX.*.* all
mailbox              refcount user
INBOX.EXPUNGED.Trash 1        [17]u.demo1@mydomain.net
INBOX.EXPUNGED.Trash 1        [18]u.demo1@mydomain.net
The following options are checked in roundcube.
Maintenance
Clear Trash on logout
Compact Inbox on logout
Is there anything missing in roundcube settings? Why refcount still shows
as 1?
References
Visible links

mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net
mailto:u.demo1@mydomain.net

Mail not getting deleted physically

Support Team

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net

doveadm -f table fetch -u [9]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user

doveadm -f table fetch -u [16]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user INBOX.EXPUNGED.Trash 1 [17]u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 [18]u.demo1@mydomain.net

Mail not getting deleted physically

Support Team

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.*.* all mailbox refcount user

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.*.* all mailbox refcount user INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net

doveadm -f table fetch -u [9]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.*.* all mailbox refcount user

doveadm -f table fetch -u [16]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.*.* all mailbox refcount user INBOX.EXPUNGED.Trash 1 [17]u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 [18]u.demo1@mydomain.net

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user

doveadm -f table fetch -u u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 u.demo1@mydomain.net

doveadm -f table fetch -u [9]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user

doveadm -f table fetch -u [16]u.demo1@mydomain.net "mailbox refcount user" mailbox INBOX.. all mailbox refcount user INBOX.EXPUNGED.Trash 1 [17]u.demo1@mydomain.net INBOX.EXPUNGED.Trash 1 [18]u.demo1@mydomain.net