We use JIRA internally and it's probably the best bug tracker I've ever seen.
The permissions system is very flexible, and to the best of my knowledge it should support everything you've described in your original post.
On Wed, Apr 11, 2012 at 3:25 PM, Jan-Frode Myklebust janfrode@tanso.netwrote:
On Wed, Apr 11, 2012 at 09:49:18AM +0300, Timo Sirainen wrote:
I didn't see open source as a requirement, so then I would give a plug for Jira, which is the nicest/prettiest thing :-)
I don't think it supports one of my requirements:
I would have the option of adding a comment that doesn't go to the mailing list
Unless that's been added in a newer version.
There is an option for restricting who can view your comment, plus "Email notifications will only be sent to people who have permission to view the relevant issue"
http://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme
so I would expect it to be possible to define that the mailinglist is not member of a group-b, while everyone else is, and restrict the comment to that group.
But best would probably be to discuss it with atlassion support...
-jf