[Dovecot] problems to users want connect after not activity in dovecot
hi,
some users report me some issues about when they try to conecct to dovecot. they come early and when want to connect to theirs account, receive a message from mua (ms-outlook) sayind "the pop server not responds in 60 seconds, Do you want to wait other 60 seconds for a server response?"... later, they can connect to server without other problems...
looking the logs, i not have much information:
in file "dovecot-info.log":
: : dovecot: Feb 06 20:45:55 Info: IMAP(user1): trash plugin: Added 'Sent Messages' with priority 3 dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir: data=/var/vmail/mydomain/user1 dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir: root=/var/vmail/mydomain/user1, index=/var/vmail/mydomain/user1, control=, inbox= dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out dovecot: Feb 07 07:47:50 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:51:09 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:52:30 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:57:26 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 08:27:26 Info: pop3-login: Login: user=<user2>, method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 08:27:26 Info: POP3(user2): Loading modules from directory: /etc/dovecot/lib/dovecot/pop3 dovecot: Feb 07 08:27:26 Info: POP3(user2): Module loaded: /etc/dovecot/lib/dovecot/pop3/lib10_quota_plugin.so dovecot: Feb 07 08:27:26 Info: POP3(user2): Effective uid=504, gid=504 dovecot: Feb 07 08:27:26 Info: POP3(user2): maildir: data=/var/vmail/user2/user2 : :
in file "dovecot.log":
no reports at this range of hours..
I use dovecot using pop and imap protocols with tls and storing users information in a ldap server... i have some days trying to fix them but without succes :(
¿What it's happend? ¿How could fix them?
Thanks in advance!!!
-- Salu2 ;)
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On Thu, Mar 05, 2009 at 02:27:54PM -0200, maximatt wrote:
hi,
[...]
dovecot: Feb 06 20:45:55 Info: IMAP(user1): trash plugin: Added 'Sent Messages' with priority 3 dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir: data=/var/vmail/mydomain/user1 dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir: root=/var/vmail/mydomain/user1, index=/var/vmail/mydomain/user1, control=, inbox= dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out
Is it *here* where they experience the wait...
dovecot: Feb 07 07:47:50 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:51:09 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:52:30 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS dovecot: Feb 07 07:57:26 Info: pop3-login: Disconnected: Inactivity: method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS
...or *here*?
dovecot: Feb 07 08:27:26 Info: pop3-login: Login: user=<user2>, method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS
Have you checked that there is any connectivity to the box running dovecot? You might try to ping it or traceroute it from the user's box, just to rule out other strange scenarios.
The error text suggests otherwise, but I'd also check whether the name resolves to an IP address at this time (ping will tell you that too).
Regards
- -- tomás -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux)
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On Thu, 5 Mar 2009, maximatt wrote:
some users report me some issues about when they try to conecct to dovecot. they come early and when want to connect to theirs account, receive a message from mua (ms-outlook) sayind "the pop server not responds in 60 seconds, Do you want to wait other 60 seconds for a server
Er, "come early" - say 07:51 - and start Outlook, which prompts for password, which is *not* enterred right now; "when want .." - say 08:27 - they enter the password and click OK.
Is this the scenario?
If so, you can do nothing about it.
If they log in, but leave the connection unused, there might be a IDLE bug/problem. There had be some talks about Outlook-IDLE-problems, which you should find them in the archives.
Bye,
Steffen Kaiser -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux)
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participants (3)
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maximatt
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Steffen Kaiser
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tomas＠tuxteam.de