[Dovecot] Extra inbox problem
One of my users (who uses Outlook) has lost all her folders that were inside her INBOX. She collects her mail by IMAP. I have confirmed that she has no folders in her INBOX.
However, if I use Pine, I can see a couple of extra folders, "INBOX." and "Junk Email." that I don't think should be there. There already folders by that name but without the dot on the end. If I look in "INBOX." I can see the folders she's missing and the folder that they contain etc.
I backed up and moved the files listed under .maildir, and Dovecot recreated them, but it made no difference to the problem.
I don't understand why those extra folders appear in Pine, but not Outlook.
Kind regards, Steve
On Thursday 07 December 2006 10:35, Stephen Allen wrote:
One of my users (who uses Outlook) has lost all her folders that were inside her INBOX. She collects her mail by IMAP. I have confirmed that she has no folders in her INBOX.
Outlook is a piece of crap. I just felt like venting.
I will give you some of my experiences for folks that use Outlook...
There is an option in Outlook to set the "Root Path" or some such configuration option. I have to tell folks to make sure that is blank. However, it sounds like you could set this person's root path to INBOX. and their folders will magically reappear... be aware then that this person will only see their INBOX namespace then and won't see any public or shared namespaces. Our CEO refuses to remove the INBOX. from his root path and therefore can not see the shared folders (idiot springs to mind).
I've had issues (my fault) in the past with Namespaces in the dovecot.conf file and filenames in the Maildir directory. The following is based on memory so take it with a grain salt. For example, if the INBOX prefix in the dovecot.conf file is INBOX. then -none- of the directories in the Maildir directory should begin with .INBOX. However, if you have a blank prefix in dovecot.conf for INBOX and you want all the folders to appear under INBOX in the mail client then you probably need Maildir directories that start with .INBOX. Hopefully that makes sense. The subscription file in the Maildir directory should match also, either INBOX.somefolder or sans INBOX... I suppose (re)subscribing in the client would (re)sync this file. I am not sure.
HTH
Jim
"Jim Horner" <jhorner@arinbe.com> wrote in message news:200612071329.23389.jhorner@arinbe.com... On Thursday 07 December
Outlook is a piece of crap. I just felt like venting.
I couldn't agree more. It's not my decision what they use unfortunately otherwise I would probably spread Thunderbird amongst them.
There is an option in Outlook to set the "Root Path" or some such configuration option. I have to tell folks to make sure that is blank. However, it sounds like you could set this person's root path to INBOX. and their folders will magically reappear... be aware then that this person will only see their INBOX namespace then and won't see any public or shared namespaces. Our CEO refuses to remove the INBOX. from his root path and therefore can not see the shared folders (idiot springs to mind).
And there was the clue. What had happened was the .subscriptions file (which seems to lists all subfolders of INBOX) as opposed to the subscriptions file, didn't have any folders listed. Actually it had one... Junk. I just opened Outlook, and subscribed to the folder that it listed and hey presto, they all appeared again!
I don't know whether it was User/Outlook/Dovecot/Fedora that was at fault, but thanks for pointing me in the right direction.
Steve ;)
participants (3)
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Jim Horner
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Stephen Allen
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Steve A