[Dovecot] Can't delete certain messages
Running Dovecot version 1.0.10 on Ubuntu Server 8.04 amd64 (ext3).
Some users have emails that will not go away. They delete them and the message is moved to the trash folder only to reappear when the mailbox is refreshed. Moving the message manually to another folder has the same effect. We are running Thunderbird as our email client, though I have tried using other clients to remove the messages.
Here is my config:
# 1.0.10: /etc/dovecot/dovecot.conf log_timestamp: %Y-%m-%d %H:%M:%S protocols: imap imaps pop3 pop3s login_dir: /var/run/dovecot/login login_executable(default): /usr/lib/dovecot/imap-login login_executable(imap): /usr/lib/dovecot/imap-login login_executable(pop3): /usr/lib/dovecot/pop3-login login_greeting_capability(default): yes login_greeting_capability(imap): yes login_greeting_capability(pop3): no mail_privileged_group: mail mail_location: maildir:/home/%u/Maildir mail_executable(default): /usr/lib/dovecot/imap mail_executable(imap): /usr/lib/dovecot/imap mail_executable(pop3): /usr/lib/dovecot/pop3 mail_plugin_dir(default): /usr/lib/dovecot/modules/imap mail_plugin_dir(imap): /usr/lib/dovecot/modules/imap mail_plugin_dir(pop3): /usr/lib/dovecot/modules/pop3 imap_client_workarounds(default): tb-extra-mailbox-sep imap_client_workarounds(imap): tb-extra-mailbox-sep imap_client_workarounds(pop3): outlook-idle pop3_uidl_format(default): pop3_uidl_format(imap): pop3_uidl_format(pop3): %08Xu%08Xv auth default: passdb: driver: pam userdb: driver: passwd #End dovecot.conf
Thanks in advance.
--
Karl Davenport WaveCom Communications karl@wavecom-it.com 435-656-0972
Karl Davenport put forth on 9/22/2010 11:24 AM:
Running Dovecot version 1.0.10 on Ubuntu Server 8.04 amd64 (ext3).
Some users have emails that will not go away. They delete them and the message is moved to the trash folder only to reappear when the mailbox is refreshed. Moving the message manually to another folder has the same effect. We are running Thunderbird as our email client, though I have tried using other clients to remove the messages.
IIRC, by default, Thunderbird only performs expunge and trash folder emptying upon exit (though it's configurable with a check box), so anything in the trash will be there until closing TB. If you'd like emails to be deleted immediately, set "When I delete a message:" to "Remove it immediately" in the "Tools->Account Settings->Server Settings" tab _instead of_ "Move it to this folder [Trash]".
Also, worthy of note, is that TB's "Trash" is a local folder by default, NOT an IMAP folder. So if the trash isn't emptying properly, it can't be a Dovecot issue, as the Trash folder is on the local hard disk (unless some genius admin relocated everyone's Trash folder to IMAP storage or a network share via some ill advised group policy etc).
-- Stan
On 2010-09-22 5:03 PM, Stan Hoeppner <stan@hardwarefreak.com> wrote:
IIRC, by default, Thunderbird only performs expunge and trash folder emptying upon exit (though it's configurable with a check box),
By default neither of these are checked, but yes, there are two checkbox options, one to Expunge the Inbox on exit, and one to Empty the Trash on exit.
Also, worthy of note, is that TB's "Trash" is a local folder by default, NOT an IMAP folder.
This is incorrect. We've been using TB since about version 0.8, and I have set up many hundreds of Thunderbird profiles over the years. I don't recall this ever being a default, but it certainly is not the default now. For IMAP accounts, all special folders - Sent, Trash, Drafts and Templates - are (and have been for as long as I can remember) IMAP folders.
(unless some genius admin relocated everyone's Trash folder to IMAP storage or a network share via some ill advised group policy etc).
Neither Firefox or TB have native GPO support (I wish!), although yes, some admin could have been changing this by pushing out custom configs somehow...
--
Best regards,
Charles
On Wed, 2010-09-22 at 10:24 -0600, Karl Davenport wrote:
Running Dovecot version 1.0.10 on Ubuntu Server 8.04 amd64 (ext3).
That's a bit old version. If it's a Dovecot bug, it's probably fixed in a newer version already.
Some users have emails that will not go away. They delete them and the message is moved to the trash folder only to reappear when the mailbox is refreshed. Moving the message manually to another folder has the same effect. We are running Thunderbird as our email client, though I have tried using other clients to remove the messages.
Do you use mbox format? Do you have any error messages in logs (http://wiki.dovecot.org/Logging)?
participants (4)
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Charles Marcus
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Karl Davenport
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Stan Hoeppner
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Timo Sirainen