[Dovecot] Outlook 2010 IMAP disconnected
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A customer moved from a previous version of Outlook to 2010.
When he forces the synchronization of the IMAP folders he gets this error:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Dovecot simply logs this:
Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=2488/534485 Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=63/815
Where can I search to solve this issue?
Ciao, luigi
/ +--[Luigi Rosa]-- \
I'd be a vegetarian if bacon grew on trees.
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On 3.2.2011, at 10.24, Luigi Rosa wrote:
A customer moved from a previous version of Outlook to 2010.
When he forces the synchronization of the IMAP folders he gets this error:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Dovecot simply logs this:
No idea.
Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=2488/534485 Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=63/815
This means that Outlook actually issued a LOGOUT command. Nothing Dovecot can do about a client wanting to log out.
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Timo Sirainen said the following on 03/02/11 09:27:
This means that Outlook actually issued a LOGOUT command. Nothing Dovecot can do about a client wanting to log out.
Thank you anyway.
I lowered the frequency of IDLE "Still here" message to 1 minute and told the user to lower the amount of messages in inbox (now are 5400). I don't' think this can be helpful because he is on a 1 Gbit LAN connection with the server.
If I find something useful I will post here.
Ciao, luigi
/ +--[Luigi Rosa]-- \
At a party, the Real Programmers are the ones in the corner of the kitchen talking about Operating System security, and how to get around it. --Steve Woodford -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/
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On Thu, 3 Feb 2011 10:27:52 +0200 Timo Sirainen tss@iki.fi articulated:
On 3.2.2011, at 10.24, Luigi Rosa wrote:
A customer moved from a previous version of Outlook to 2010.
When he forces the synchronization of the IMAP folders he gets this error:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Dovecot simply logs this:
No idea.
Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=2488/534485 Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=63/815
This means that Outlook actually issued a LOGOUT command. Nothing Dovecot can do about a client wanting to log out.
I did some quick research, and it appears that the problem is the way a NOOP command is handled. Googling did provide a few solutions. I would strongly suggest the the OP consider joining an MS forum that supports Outlook and ask his question(s) there. Between both forums the OP should be able to find an acceptable solution for his system.
-- Jerry ✌ Dovecot.user@seibercom.net
Disclaimer: off-list followups get on-list replies or get ignored. Please do not ignore the Reply-To header.
Luigi Rosa lists@luigirosa.com wrote:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Have a look at http://markmail.org/message/ggdsfvxyhzstjwd6.
Grüße, S°
-- Sig lost. Core dumped.
On Fri, 4 Feb 2011 12:58:58 +0100 Sven Hartge sven@svenhartge.de articulated:
Luigi Rosa lists@luigirosa.com wrote:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Have a look at http://markmail.org/message/ggdsfvxyhzstjwd6.
that pertains to an old version of Outlook <10 at the very least. There are several posts on the MS Outlook forums regarding this problem. I suggested yesterday that the OP investigate them for a possible solution.
-- Jerry ✌ Dovecot.user@seibercom.net
Disclaimer: off-list followups get on-list replies or get ignored. Please do not ignore the Reply-To header.
Remember, Grasshopper, falling down 1000 stairs begins by tripping over the first one.
ConfusionOn Fri, 4 Feb 2011 12:58:58 +0100 Sven Hartge sven@svenhartge.de articulated:
Luigi Rosa lists@luigirosa.com wrote:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
Have a look at http://markmail.org/message/ggdsfvxyhzstjwd6.
I found this on an MS forum. It pertains to Outlook 2007 but may work on the 2010 version.
<quote> 1) In MS Outlook 2007, click on 'Tools' 2) Move mouse over 'Send/Receive' to bring up additional menu 3) Move mouse over 'Send/Receive settings' to bring up additional menu. 4) Click on 'Define Send/Receive Groups' 5) Under the Setting for Group "All accounts", uncheck box which reads "Schedule an automatic/send receive every....".
I also unchecked the box under "Schedule an automatic/send receive every...." under 'When Outlook is Offline' </quote>
There are several posts questioning what the mailserver does when it actually receives a NOOP command. Perhaps I can elicited from Timo exactly what Dovecot does in that situation?
-- Jerry ✌ Dovecot.user@seibercom.net
Disclaimer: off-list followups get on-list replies or get ignored. Please do not ignore the Reply-To header.
On Fri, 2011-02-04 at 09:00 -0500, Jerry wrote:
There are several posts questioning what the mailserver does when it actually receives a NOOP command. Perhaps I can elicited from Timo exactly what Dovecot does in that situation?
NOOP is a "no operation", so it does nothing itself. But as part of all commands IMAP server checks if there have been any changes to mailbox and notifies about them (new messages, flag changes, expunges). I know Outlook used to become confused about those flag change events when they were sent as a reply to FETCH command, but all server do this checking for NOOP command, so I've no idea what Outlook's problem with it could be.
Jerry said the following on 04/02/11 15:00:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
I found this on an MS forum. It pertains to Outlook 2007 but may work on the 2010 version.
Yesterday I made some tests with this user.
Previously he had Outlook 2007 with the same settings and no problem at all.
The problem arises mainly (if not only) during the initial mailbox scan.
The user has more than one IMAP account configured.
For now the problem seems to be solved by telling Outlook to download only the message headers during the scan and the entire message only if the user opens it.
Thank you everyone fot the hints about this issue.
Ciao, luigi
-- / +--[Luigi Rosa]-- \
To err is human; to really screw things up requires the root password.
on 2/4/2011 9:47 PM Luigi Rosa spake the following:
Jerry said the following on 04/02/11 15:00:
Disconnected for inactivity. Protocollo: IMAP Server: mail.xxxxxxxxxxxxxxxxxxx Porta: 143 Codice errore: 0x800CCCDD
I found this on an MS forum. It pertains to Outlook 2007 but may work on the 2010 version.
Yesterday I made some tests with this user.
Previously he had Outlook 2007 with the same settings and no problem at all.
The problem arises mainly (if not only) during the initial mailbox scan.
The user has more than one IMAP account configured.
For now the problem seems to be solved by telling Outlook to download only the message headers during the scan and the entire message only if the user opens it.
Thank you everyone fot the hints about this issue.
Ciao, luigi
Maybe the user needs a longer timeout period?
participants (5)
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Jerry
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Luigi Rosa
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Scott Silva
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Sven Hartge
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Timo Sirainen