Hi, dear dovecot users!

I am running 2.2.29.1 (e0b76e3) on FreeBSD.

In my case, one mailbox info@example.com is shared between 5-10 managers.

Sometimes they complains that no new messages displayed in folder message count list in brackets (bold number if new messages exists), but when they click on the imap folder (for example Inbox) they could see many new mails. There not only Inbox folder, they have 10-30 folders with quite big flow of new messages. Almost all users are using Microsoft Outlook MUA.

Please, help me to solve the issue.

My config could be found bellow (dovecot -n): auth_failure_delay = 12 secs auth_mechanisms = login cram-md5 plain auth_verbose = yes disable_plaintext_auth = no first_valid_gid = 26 first_valid_uid = 26 lda_mailbox_autocreate = yes listen = * login_greeting = imap/pop mailserver ready mail_location = maildir:~/Maildir mail_max_userip_connections = 50 mail_privileged_group = mail managesieve_notify_capability = mailto managesieve_sieve_capability = fileinto reject envelope encoded-character vacation subaddress comparator-i;ascii-numeric relational regex imap4flags copy include variables body enotify environment mailbox date index ihave duplicate mime foreverypart extracttext passdb { args = /usr/local/etc/dovecot/dovecot-sql.conf driver = sql } protocols = pop3 imap sieve service auth { unix_listener auth-client { group = mailnull mode = 0600 user = mailnull } unix_listener auth-login { group = mailnull mode = 0600 user = $default_internal_user } unix_listener auth-master { group = mailnull mode = 0600 user = mailnull } unix_listener auth-userdb { group = mailnull mode = 0600 user = mailnull } user = root } service imap-login { inet_listener imap { port = 143 } inet_listener imaps { port = 993 } } service imap { process_limit = 512 } service pop3-login { inet_listener pop3 { port = 110 } inet_listener pop3s { port = 995 } } service pop3 { process_limit = 512 } ssl_cert = </usr/local/etc/SSL/my.crt ssl_key = # hidden, use -P to show it userdb { args = /usr/local/etc/dovecot/dovecot-sql.conf driver = sql } verbose_proctitle = yes protocol pop3 { pop3_client_workarounds = outlook-no-nuls oe-ns-eoh pop3_uidl_format = %08Xu%08Xv } protocol imap { imap_client_workarounds = delay-newmail tb-extra-mailbox-sep } protocol lda { mail_plugins = sieve }