[Dovecot] What would you tell the CIO in an "ABCs of Email" overview?
One of the key points that came up when I researched and wrote the
"Five Things CIOs Should Know about Fighting Spam" article (http://
www.cio.com/article/28830) was that they should know the basics of
how email works. Otherwise, said plenty of techies, the CIO won't
have the first idea of what the email admin is complaining about.
So I'm going to do my part. I'm going to write an "ABCs of Email"
article (to accompany the many other ABCs articles we have on
CIO.com, at http://www.cio.com/article/40242 ). I'd like your input
on the topics that should be included, keeping in mind the fact that
the target reader is a CIO, IT manager, or someone who wants to
understand the basics, *not* actively get involved in email management.
You don't need to write an essay for me or inundate me with links
(though hey, if you want to make my life easier I shall not
complain). What I'm looking for, primarily, are the categories of
information that I should cover. In other words, if your CIO had an
email ephiphany and asked you to give a half-hour presentation, what
would you include?
This won't be an "Expert says..." article nor will it be "Geek on the
street says...." I intend to compile and research the "least you need
to know" for the not-necessarily-techie bosses out there. And
hopefully the end result will be that you have one less dumb question
to deal with in your life.
So: any suggestions? (You can reply privately if you prefer.)
Esther Schindler senior online editor, CIO.com her blog: http://advice.cio.com/taxonomy/term/34
On 5/7/07, Esther Schindler esther@bitranch.com wrote:
One of the key points that came up when I researched and wrote the "Five Things CIOs Should Know about Fighting Spam" article (http:// www.cio.com/article/28830) was that they should know the basics of how email works. Otherwise, said plenty of techies, the CIO won't have the first idea of what the email admin is complaining about.
While its not 'ABC' the email loop is covered quite well here and that loop is needed to understand spam. Any talk if rcpt rules, relays, dnsbl, group level / user level bayes, will havea good reference there. http://wiki.dovecot.org/MailServerOverview
Buffetted with something like these http://www.dbmail.org/dokuwiki/doku.php?id=bigpicture http://www.postfix.org/big-picture.html
The article is live... as part 1, anyway.
As you'll soon see, it was impossible to do an ABCs of Email that
covered both technology and people issues. So I've split these into
two articles. I'll do the "POP vs IMAP" stuff separately... as soon
as I recover from this one.
I tried to make this document the one you want to print out and slap
on an exec's desk when they do something totally dumb. (This way it's
not YOU saying they were clueless.) Feel free to post anywhere you
like... I'm such a slut for pageviews.
Comments and corrections are welcome, particularly if they also
include praise. :-)
ABC: An Introduction to E-mail Management
Helping nontechnical managers calibrate expectations, learn the key
issues in e-mail management and identify issues in setting corporate
e-mail policies.
http://www.cio.com/article/128450/
ABC_An_Introduction_to_E_mail_Management
Esther Schindler senior online editor, CIO.com
On May 7, 2007, at 12:37 PM, Esther Schindler wrote:
One of the key points that came up when I researched and wrote the
"Five Things CIOs Should Know about Fighting Spam" article (http:// www.cio.com/article/28830) was that they should know the basics of
how email works. Otherwise, said plenty of techies, the CIO won't
have the first idea of what the email admin is complaining about.So I'm going to do my part. I'm going to write an "ABCs of Email"
article (to accompany the many other ABCs articles we have on
CIO.com, at http://www.cio.com/article/40242 ). I'd like your input
on the topics that should be included, keeping in mind the fact
that the target reader is a CIO, IT manager, or someone who wants
to understand the basics, *not* actively get involved in email
management.You don't need to write an essay for me or inundate me with links
(though hey, if you want to make my life easier I shall not
complain). What I'm looking for, primarily, are the categories of
information that I should cover. In other words, if your CIO had an
email ephiphany and asked you to give a half-hour presentation,
what would you include?This won't be an "Expert says..." article nor will it be "Geek on
the street says...." I intend to compile and research the "least
you need to know" for the not-necessarily-techie bosses out there.
And hopefully the end result will be that you have one less dumb
question to deal with in your life.So: any suggestions? (You can reply privately if you prefer.)
Esther Schindler senior online editor, CIO.com her blog: http://advice.cio.com/taxonomy/term/34
And finally, part 2 is published too!
Let me know if I made any boo-boos.
ABC: An Introduction to E-Mail Technology E-mail works so quickly and well that its complexity is hidden from end users. That's a good thing. But IT managers should know the very basics of how an e-mail message gets from sender to recipient, and what can delay or prevent its arrival. Read this introduction to the technology basics and e-mail protocols. http://www.cio.com/article/169700
Esther Schindler senior online editor, CIO.com
P.S. I suspect you'd like your management and users to understand this
stuff, so that you don't have to explain it over and over. So if you'd
be so kind as to nudge it up on digg.com (
http://digg.com/software/What_Makes_E_mail_Tick ) or slashdot (
http://slashdot.org/firehose.pl?op=view&id=454656 )? I wouldn't mind
at all.
On Aug 7, 2007, at 11:09 AM, Esther Schindler wrote:
The article is live... as part 1, anyway.
As you'll soon see, it was impossible to do an ABCs of Email that
covered both technology and people issues. So I've split these into
two articles. I'll do the "POP vs IMAP" stuff separately... as soon
as I recover from this one.I tried to make this document the one you want to print out and
slap on an exec's desk when they do something totally dumb. (This
way it's not YOU saying they were clueless.) Feel free to post
anywhere you like... I'm such a slut for pageviews.Comments and corrections are welcome, particularly if they also
include praise. :-) ABC: An Introduction to E-mail ManagementHelping nontechnical managers calibrate expectations, learn the key
issues in e-mail management and identify issues in setting
corporate e-mail policies. http://www.cio.com/article/128450/ ABC_An_Introduction_to_E_mail_ManagementEsther Schindler senior online editor, CIO.com
On May 7, 2007, at 12:37 PM, Esther Schindler wrote:
One of the key points that came up when I researched and wrote the
"Five Things CIOs Should Know about Fighting Spam" article (http:// www.cio.com/article/28830) was that they should know the basics of
how email works. Otherwise, said plenty of techies, the CIO won't
have the first idea of what the email admin is complaining about.So I'm going to do my part. I'm going to write an "ABCs of Email"
article (to accompany the many other ABCs articles we have on
CIO.com, at http://www.cio.com/article/40242 ). I'd like your
input on the topics that should be included, keeping in mind the
fact that the target reader is a CIO, IT manager, or someone who
wants to understand the basics, *not* actively get involved in
email management.You don't need to write an essay for me or inundate me with links
(though hey, if you want to make my life easier I shall not
complain). What I'm looking for, primarily, are the categories of
information that I should cover. In other words, if your CIO had
an email ephiphany and asked you to give a half-hour presentation,
what would you include?This won't be an "Expert says..." article nor will it be "Geek on
the street says...." I intend to compile and research the "least
you need to know" for the not-necessarily-techie bosses out there.
And hopefully the end result will be that you have one less dumb
question to deal with in your life.So: any suggestions? (You can reply privately if you prefer.)
Esther Schindler senior online editor, CIO.com her blog: http://advice.cio.com/taxonomy/term/34
participants (2)
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Esther Schindler
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Gabriel Millerd