[Dovecot] outlook2007 shows frequent imap disconnect no matterwhat outlook-idle setting in dovecot.conf

[Kielbasiewicz, Peter]

I updated to the latest rev from atrpms.net which is 1.0.13 and I see the same behaviour.
No matter if I set "imap_client_workarounds = outlook-idle" or "imap_client_workarounds =" I get those disconnect popups. It seems that the setting has no effect.

Is there someone who had success by applying the setting with outlook 2007?

  Peter



> -----Original Message-----
> From: dovecot-bounces+peter.kielbasiewicz=philips.com at dovecot.org
> [mailto:dovecot-bounces+peter.kielbasiewicz=philips.com at dovecot.org] On
> Behalf Of Samuel HAMEAU
> Sent: Freitag, 28. März 2008 11:11
> Cc: dovecot at dovecot.org
> Subject: Re: [Dovecot] outlook2007 shows frequent imap disconnect no
> matterwhat outlook-idle setting in dovecot.conf
>
> Scott Silva a écrit :
> > on 3-26-2008 1:33 AM Kielbasiewicz, Peter spake the following:
> >> Hello,
> >> I saw the problem quite often in various posts but could not find a
> >> real solution .
> >> Problem is that I frequently get annoying popups from outlook 2007
> >> about imap idle timeouts which block working with outlook until the
> >> popup is acknowledged.
> >>
> >> The popup says:
> >>  Your IMAP server closed the connection. This can occur if you leave
> >> the connection idle for too long.
> >>  Protocol: IMAP
> >>  Server:     testhost
> >>  Port:         143
> >>  Error Code: 0x800CCCDD
> >>
> >> I tried to run dovecot with or without  "imap_client_workarounds =
> >> outlook-idle" but do not see any difference.
> >> I am running dovecot on Red Hat Enterprise Linux Client release 5.1
> >> (Tikanga).
> >> Below is the output of some commands to get a clue about my config.
> >>
> >> Background info:
> >> Our primary mailboxes are on exchange servers.
> >> As there is a size limit on the server mailboxes I am evaluating a
> >> local storage solution for our users.
> >> Thus  I set up an additional mailbox in outlook using IMAP.
> >> Local .pst files can not be backuped easily (especially when outlook
> >> is running) and I am investigating a local IMAP server where users
> can
> >> move their mails to. This server can easily be backuped (even
> >> incrementally when using Maildir) and users do  always have access
> to
> >> their mails.
> >> The drawbacks are that users must have an extra login to the imap
> >> server because I have no ldap access to the company AD server from
> our
> >> local site domain.
> >> The solution will not be accepted though if I can not prevent the
> >> frequent disconnect popups.
> >>
> >> Peter
> >>
> >>
> >> #dovecot --version
> >> 1.0.rc15
> > First try upgrading to a more current version. 1.0.rc15 has got to be
> a
> > year old by now. You can get a newer rpm at atrpms.net.
> >
>
> I do have the same problem with dovecot 1.0.10 : disconnection popups
> with Outlook 2003/2007 with this kind of line in the logs:
> dovecot: 2008-03-26 15:16:01 Info: IMAP(user): Connection closed:
> Connection reset by peer
>
> sam