[EXTERNAL] Re: Thunderbird Subscription missing

Tue Jan 7 22:39:33 EET 2020

I ask this question to the user and they seem to think should have been more maybe not everyday but certainly more than folders.

# doveadm log errors
Jan 07 08:23:27 Error: director: Empty server list
Jan 07 08:23:27 Fatal: director: Invalid value for director_mail_servers setting

I maybe getting this as I may have the wrong syntax.

Phillip

From: dovecot <dovecot-bounces at dovecot.org> On Behalf Of John Stoffel
Sent: Tuesday, January 7, 2020 12:35 PM
To: Dovecot Mailing List <dovecot at dovecot.org>
Cc: Paul Tansom <paul at aptanet.com>
Subject: RE: [EXTERNAL] Re: Thunderbird Subscription missing

Phillip> We should be seeing folders for everyday so missing folders
Phillip> from 1Sept19 thru 15Sept19, then fro 27Sept19 to 31Sept19.

Why do you think you should be seeing folders for every single day?
Do your users create a new folder each day and migrate mails in there?
Do you have a sieve script that is filtering incoming mail into daily
folders?

Phillip> That what should be there but isn’t that my understanding.

It's not clear how these are created. Have you looked at the dovecot
logs?

Phillip> I am trying to understand where on the system it get that
Phillip> info. I don’t see it in the configs so It not making any
Phillip> sense right now.

It's not making sense to me why you think these should be
automatically created. You need to read the dovecot FAQ and the
debugging hints and give us more details.

John

Phillip> From: dovecot <dovecot-bounces at dovecot.org<mailto:dovecot-bounces at dovecot.org>> On Behalf Of Paul Tansom
Phillip> Sent: Tuesday, January 7, 2020 9:15 AM
Phillip> To: dovecot at dovecot.org<mailto:dovecot at dovecot.org>
Phillip> Subject: [EXTERNAL] Re: Thunderbird Subscription missing

Phillip> Still not quite got my head around what you are expecting to see.
Phillip> Presumably folders for other dates in September. Depending on how and
Phillip> why those folders were created they may not exist.

Phillip> I do note that you used an ls to show the folders, and I'm assuming from
Phillip> the config below you are using Maildir, so try an ls -a to show the
Phillip> hidden folders too (those starting with a .). This should show you
Phillip> directories:

Phillip> .16Sep19
Phillip> .25Sep19
Phillip> .26Sep19

Phillip> each with a cur, new and tmp directory in, along with some other Dovecot
Phillip> / IMAP files such as:

Phillip> dovecot.index.cache
Phillip> dovecot.index.log
Phillip> dovecot-uidlist
Phillip> maildirfolder

Phillip> If there are no directories for other dates then Dovecot is showing you
Phillip> what is there. If there are checking the permissions are correct is a
Phillip> good starting point.

Phillip> ** Phillip Bruce <Phillip.Bruce at deem.com<mailto:Phillip.Bruce at deem.com>> [2020-01-07 16:59]:
>> I notice to use this command but does tell me a lot either.
>>
>> # doveconf -n
>> # 2.2.22 (fe789d2): /etc/dovecot/dovecot.conf
>> # Pigeonhole version 0.4.13 (7b14904)
>> # OS: Linux 4.4.0-130-generic x86_64 Ubuntu 16.04.6 LTS
>> disable_plaintext_auth = no
>> mail_location = maildir:~/Maildir
>> namespace inbox {
>> inbox = yes
>> location =
>> mailbox Drafts {
>> special_use = \Drafts
>> }
>> mailbox Junk {
>> special_use = \Junk
>> }
>> mailbox Sent {
>> special_use = \Sent
>> }
>> mailbox "Sent Messages" {
>> special_use = \Sent
>> }
>> mailbox Trash {
>> special_use = \Trash
>> }
>> prefix =
>> }
>> passdb {
>> driver = pam
>> }
>> protocols = " imap"
>> ssl = no
>> userdb {
>> driver = passwd
>> }
>> #
>>
>> Phillip
>>
>> From: Phillip Bruce
>> Sent: Tuesday, January 7, 2020 8:26 AM
>> To: dovecot at dovecot.org<mailto:dovecot at dovecot.org>
>> Subject: Thunderbird Subscription missing
>>
>> Hello,
>>
>> I have an usual isshere we are using thunderbird for client.
>> The version of dovecot is as followed:
>>
>> # dovecot --version
>> 2.2.22 (fe789d2)
>>
>> The dovecot service is runnon on VERSION="16.04.6 LTS (Xenial Xerus)"
>>
>> Thunderbird version 68.3.1 (32 bit) version.
>>
>> What happening when managing subscription there seems to be folders that are missing.
>> They were not purged nor did anything happen like an outage.
>>
>> If you look at this below Sep19 (for September 2019), It list only the following folders:
>> 16Sep19,
>> 25Sep19
>> 26Sep19
>>
>> [cid:image002.png at 01D5C536.5A7C7770]
>>
>> To me this looks like some indexing gone south.
>> I've tried this
>>
>> # doveadm mailbox status -u arhive
>> doveadm mailbox status [-u <user>|-A] [-S <socket_path>] <fields> <mailbox> [...]
>>
>> # doveadm mailbox status -u archive Maildir
>> # doveadm mailbox status [-u <user>|-A] [-S <socket_path>] <fields> <mailbox> [...]
>> r# doveadm mailbox status -u archive INBOX
>> @doveadm mailbox status [-u <user>|-A] [-S <socket_path>] <fields> <mailbox> [...]
>>
>> The user is archive
>>
>> The user home folder is this:
>> # pwd
>> /home/mail/archive/Maildir
>>
>> This what in it.
>> # ls
>> cur dovecot.index.log dovecot.mailbox.log.2 dovecot-uidvalidity.50ca19bb tmp
>> dovecot.index dovecot.index.log.2 dovecot-uidlist dovecot-uidvalidity.50ca19bc
>> dovecot.index.cache dovecot-keywords dovecot-uidvalidity dovecot-uidvalidity.50ca1b2d
>> dovecot.index.cache.gz dovecot-keywords.gz dovecot-uidvalidity.50ca1990 new
>> dovecot.index.cache.gz.2 dovecot.mailbox.log dovecot-uidvalidity.50ca19ab subscriptions
>>
>> # doveadm log errors
>> #
>>
>> I don't see in errors. I tried to reload dovecot.
>> # doveadm instance list
>> path name last used running
>> /var/run/dovecot dovecot 2020-01-06 22:41:46 yes
>> root at dc3-ops-prod-vserv-archive01:~#
>>
>> There nothing in the logs that I can see.
>>
>> # doveadm user -u archive
>> userdb: archive
>> user : archive
>> system_groups_user: archive
>> uid : 1011
>> gid : 1011
>> home : /home/archive
>> root at dc3-ops-prod-vserv-archive01:~#
>>
>> Any suggestions would be helpful.
>>
>> Thanks,
>>
>> Phillip Bruce
>> Sr. System Engineer
>> 415-590-8491 office
>> "The answer to your Traveling Solution"
>> [Deem Demo]
>>
>> This message and any files or text attached to it are intended only for the recipients named
Phillip> above, and contain information that may be confidential or privileged. If you are not an intended
Phillip> recipient, or you have reason to believe that you received this message in error, you must not
Phillip> read, copy, use or disclose this communication. Please also notify the sender by replying to this
Phillip> message, and then delete all copies of it from your system. Thank you.

Phillip> ** end quote [Phillip Bruce]

Phillip> --
Phillip> Paul Tansom | Aptanet Ltd. | https://www.aptanet.com/<https://www.aptanet.com/> | 023 9238 0001
Phillip> =============================================================================
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Phillip> This message and any files or text attached to it are intended only for the recipients named
Phillip> above, and contain information that may be confidential or privileged. If you are not an intended
Phillip> recipient, or you have reason to believe that you received this message in error, you must not
Phillip> read, copy, use or disclose this communication. Please also notify the sender by replying to this
Phillip> message, and then delete all copies of it from your system. Thank you.
This message and any files or text attached to it are intended only for the recipients named above, and contain information that may be confidential or privileged. If you are not an intended recipient, or you have reason to believe that you received this message in error, you must not read, copy, use or disclose this communication. Please also notify the sender by replying to this message, and then delete all copies of it from your system. Thank you.
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