Users unable to login

[jesus san miguel]

Yes, something came up here:

Oct 21 15:34:18 auth: Debug: auth client connected (pid=1706005)

Oct 21 15:34:18 auth: Debug: client in: AUTH 1 DIGEST-MD5 service=imap
secured session=EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB lip=::1rip=::1
lport=143 rport=37892

Oct 21 15:34:18 auth: Debug: client passdb out: CONT 1
cmVhbG09IiIsbm9uY2U9ImxFZEFqZG91OFNTRWJXMWo4dWNwdWc9PSIscW9wPSJhdXRoIixjaGFyc2V0PSJ1dGYtOCIsYWxnb3JpdGhtPSJtZDUtc2VzcyI=

Oct 21 15:34:18 auth: Debug: client in: CONT<hidden>

Oct 21 15:34:18 auth: Debug:
vpopmail(someuser at somedomain.com,::1,<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>):
Performing passdb lookup

Oct 21 15:34:18 auth: Debug:
vpopmail(someuser at somedomain.com,::1,<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>):
cache hit: <hidden>

Oct 21 15:34:18 auth: Info:
vpopmail(someuser at somedomain.com,::1,<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>):
Requested DIGEST-MD5 scheme, but we have only SHA1

Oct 21 15:34:18 auth: Debug:
vpopmail(someuser at somedomain.com,::1,<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>):
Finished passdb lookup

Oct 21 15:34:18 auth: Debug:
auth(someuser at somedomain.com,::1,<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>):
Auth request finished

Oct 21 15:34:20 auth: Debug: client passdb out: FAIL 1
user=someuser at somedomain.com

Oct 21 15:34:20 imap-login: Info: Disconnected (auth failed, 1
attempts in 2 secs): user=<someuser at somedomain.com>,
method=DIGEST-MD5, rip=::1, lip=::1, secured,
session=<EQqBZy6yBJQAAAAAAAAAAAAAAAAAAAAB>

On Wed, Oct 21, 2020 at 1:11 PM Aki Tuomi <aki.tuomi at open-xchange.com> wrote:
>
> Can you turn on
>
> auth_debug=yes
>
> and then see what happens?
>
> Aki
>
> > On 21/10/2020 13:46 jesus san miguel <jesus.sanmiguel at gmail.com> wrote:
> >
> >
> > Yes, we support DIGEST-MD5, but the password is correct: If I restart
> > the service, they can login immediately.
> >
> > [root at hermes dovecot]# grep md5 *
> > grep: conf.d: Is a directory
> > toaster.conf:auth_mechanisms = plain login digest-md5 cram-md5
> > [root at hermes dovecot]#
> >
> > On Wed, Oct 21, 2020 at 12:12 PM Aki Tuomi <aki.tuomi at open-xchange.com> wrote:
> > >
> > >
> > > > On 21/10/2020 12:58 jesus san miguel <jesus.sanmiguel at gmail.com> wrote:
> > > >
> > > >
> > > > I have certain power users who can't login through POP3 or IMAP from
> > > > their computer while being receiving mail on their cell phones (pop3),
> > > > despite pop3_lock_session = no
> > > >
> > > > Am I hitting some other limit? I don't see any error in dovecot.log
> > > > but a generic failed login:
> > > >
> > > > Oct 21 10:31:44 imap-login: Info: Disconnected (auth failed, 1
> > > > attempts in 2 secs): user=<someuser at somedomain.com>,
> > > > method=DIGEST-MD5, rip=::1, lip=::1, secured,
> > > > session=<XSVQLSqy2IYAAAAAAAAAAAAAAAAAAAAB>
> > > >
> > > > Running version is 2.3.11.3
> > >
> > > Do you support DIGEST-MD5 logins? If yes, then they have wrong password.
> > >
> > > Aki