<div dir="auto">I think you should run a true ticketing system like RT (<a href="https://bestpractical.com/request-tracker">https://bestpractical.com/request-tracker</a>) </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Mar 10, 2019, 13:40 Monis Monther via dovecot <<a href="mailto:dovecot@dovecot.org">dovecot@dovecot.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi Yassine,<div><br></div><div>Thanks for the effort, unfortunately, we cannot turn it into an actual mailbox, this is a long story that I don't want to include here. but it would not be a valid option in our environment. Any other ideas</div><div><br></div><div>Is it possible to do it with vacation? Is there another auto responder or plugin that can achieve this? How do ticketing systems handle this?</div><div><br></div><div>Thanks</div><div>Monis</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Mar 10, 2019 at 11:13 AM Yassine Chaouche via dovecot <<a href="mailto:dovecot@dovecot.org" target="_blank" rel="noreferrer">dovecot@dovecot.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">
<p><br>
</p>
<div class="m_-5908826390448483662gmail-m_7397772123934652686moz-cite-prefix">On 3/10/19 9:07 AM, Yassine Chaouche
via dovecot wrote:<br>
</div>
<blockquote type="cite">
<p>On 3/9/19 12:41 PM, Monis Monther via dovecot wrote:<br>
</p>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">Hi,
<div><br>
</div>
<div>We have an alias group named <a href="mailto:xyz@example.com" target="_blank" rel="noreferrer">xyz@example.com</a>,
this alias group has 3 actual users <a href="mailto:a@example.com" target="_blank" rel="noreferrer">a@example.com</a>,
<a href="mailto:b@example.com" target="_blank" rel="noreferrer">b@example.com</a>
and <a href="mailto:c@example.com" target="_blank" rel="noreferrer">c@example.com</a></div>
<div><br>
</div>
<div>We set vacation rule on the generic sieve rule, the
problem is that 3 responses are sent to the original
sender. (obviously because the rule is being executed with
each user in the alias group)</div>
<div><br>
</div>
<div>Is it possible to set auto response only once, we tried
the ( :days 1) option but still all 3 respond back.</div>
<div><br>
</div>
<div>How can such a setup be achieved. (Single auto response
to an alias group)<br clear="all">
<div><br>
</div>
<div>CentOS 7.5</div>
<div>
<div>dovecot-pigeonhole-2.3.4.1-1.x86_64</div>
<div>dovecot-2.3.4.1-1.x86_64</div>
</div>
<div>postfix 2.10-1</div>
<div><br>
</div>
<div><br>
</div>
-- <br>
<div dir="ltr" class="m_-5908826390448483662gmail-m_7397772123934652686gmail_signature">
<div dir="ltr">
<div>Best Regards</div>
<div>Monis</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<p>Hello Monis,</p>
<p>As a workaround, you can turn <a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:xyz@example.com" target="_blank" rel="noreferrer">xyz@example.com</a> into an actual
mailbox and give <a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:a@example.com" target="_blank" rel="noreferrer">a@example.com</a>,
<a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:b@example.com" target="_blank" rel="noreferrer">b@example.com</a> and <a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:c@example.com" target="_blank" rel="noreferrer">c@example.com</a> read-only shared
folder access. <br>
</p>
<p>Yassine.<br>
</p>
</blockquote>
<p><br>
</p>
<p>As a request for comments and improvements, here's a my script to
share folders via acl files and symlinks (dovecot must be
configured accordingly) :<br>
</p>
<p>root@messagerie[10.10.10.19] /usr/local/scripts/mail # cat
sharemailbox.single <br>
#!/bin/bash<br>
<br>
function create_link {<br>
l_src=$1<br>
l_dst=$2<br>
l_maildir=$3<br>
t_maildir=$(echo "$3" | tr . ․)<br>
t_dst="$l_dst"/.shared."$t_maildir"<br>
echo pointing "$t_dst" to "$l_src"<br>
echo ln -s "$l_src/" "$t_dst" <br>
ln -s "$l_src/" "$t_dst" <br>
<br>
}<br>
<br>
<br>
function verifier_email {<br>
l_email=$1<br>
if ! searchmailbox.strict.sql $l_email > /dev/null<br>
then<br>
echo "l'utilisateur $l_email n'a pas pu être trouvé dans
la base de données." >&2<br>
return 1<br>
fi<br>
return 0<br>
}<br>
<br>
function set_acl {<br>
l_maildir=$1<br>
l_email=$2<br>
echo "giving $l_email access to $l_maildir"<br>
if [ ! -d $l_maildir ]<br>
then<br>
#.Sent isn't there yet.<br>
return<br>
fi<br>
acl_file="$l_maildir/dovecot-acl"<br>
echo "echo user=$l_email lr >> $acl_file"<br>
echo user="$l_email" lr >> "$acl_file"<br>
chown vmail:vmail "$acl_file"<br>
}<br>
<br>
<br>
if [ "$#" -lt 2 ]<br>
then<br>
echo "usage : $0 <a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:partage@domain.com" target="_blank" rel="noreferrer">partage@domain.com</a> <a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:user1@domain.com" target="_blank" rel="noreferrer">user1@domain.com</a>
<a class="m_-5908826390448483662gmail-m_7397772123934652686moz-txt-link-abbreviated" href="mailto:user2@domain.com" target="_blank" rel="noreferrer">user2@domain.com</a> ... "<br>
exit 1<br>
fi<br>
<br>
email="$1"<br>
inbox="${email%@*}"<br>
domain="${email#*@}"<br>
src="/var/vmail/$domain/$inbox"<br>
if ! verifier_email "$email"<br>
then<br>
echo "exit at 1"<br>
exit 1<br>
fi<br>
<br>
<br>
shift <br>
for share_email in $@<br>
do<br>
if ! verifier_email $share_email<br>
then<br>
continue<br>
fi<br>
share_inbox="${share_email%@*}"<br>
share_domain="${share_email#*@}"<br>
share_maildir=/var/vmail/"$share_domain"/"$share_inbox"<br>
#echo grep "$share_email" "$src"/dovecot-acl <br>
if grep "$share_email" "$src"/dovecot-acl > /dev/null
2>&1<br>
then<br>
# then is executed when exit status is 0<br>
# exist status is 0 when there is a match<br>
echo "$share_email" has already access to "$email"<br>
else<br>
set_acl $src $share_email<br>
create_link $src $share_maildir $inbox<br>
fi<br>
done<br>
root@messagerie[10.10.10.19] /usr/local/scripts/mail #<br>
<br>
</p>
</div>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="m_-5908826390448483662gmail_signature"><div dir="ltr"><div>Best Regards</div><div>Monis</div></div></div>
</blockquote></div>