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<p>Hello Łukasz,</p>
<p>This happens when the user is logged in on the computer. The
user has to check for important emails in Junk regularly. We're
trying to turn off adaptive Junk filters in Thunderbird right now,
but I'm not sure if it's a TB issue or something with the server
side filtering. Also, Spamassassin isn't marking these emails as
spam either, so we're kind of stumped right now.<br>
</p>
<div class="moz-cite-prefix">On 4/2/2021 1:34 PM, Łukasz Szczepański
wrote:<br>
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cite="mid:f57ff8ae-03ef-431a-a2d1-cd33cc645b0e@webd.pl">
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<div dir="auto">Thunderbird has built in spam control feature and
can move message to junk on it self. When message is moved to
Junk? Only when user is connected to mailbox or even when nobody
is logon?<br>
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<div class="gmail_quote">W dniu 2 kwi 2021, o 20:26, użytkownik
Asai <<a href="mailto:asai@globalchangemusic.org"
target="_blank" moz-do-not-send="true">asai@globalchangemusic.org</a>>
napisał:
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0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
<p>Greetings,</p>
<p>I'm trying to debug an issue with a user who is finding
emails (user uses Thunderbird as client) ending up in Junk
folder, and constantly marks email as Not Junk, but
important email ends up in Junk folder.</p>
<p>I have sieve set up, but am unable to determine if this is
the result of a sieve problem (sieve will automatically move
certain emails into Junk if certain headers are present, but
these headers are not present on these emails.)</p>
<p>I'm looking in Dovecot debug logs to try to figure this
out, but all I can find is sometimes this, and I don't know
if this is relevant. Can anyone point us in the right
direction for solving this issue?<br>
</p>
<pre>Apr 01 11:51:05 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<102535><+kTsYd6+f83AqEbH>: Debug: Mailbox Junk: Mailbox opened because: UID move
Apr 01 11:57:08 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<102735><P3dSa96+kM3AqEbH>: Debug: Mailbox Junk: UID 565: Opened mail because: prefetch
Apr 01 11:57:08 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<102735><P3dSa96+kM3AqEbH>: Debug: Mailbox Junk: UID 565: Opened mail because: access
Apr 01 11:57:08 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<102735><P3dSa96+kM3AqEbH>: Debug: Mailbox Junk: UID 565: Opened mail because: full mail
Apr 01 12:00:20 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<71333><OX7P1+2+BfcKCgFy>: Debug: Mailbox Junk: Mailbox opened because: STATUS
Apr 01 18:52:10 imap(<a class="moz-txt-link-abbreviated" href="mailto:user@domain.tld" moz-do-not-send="true">user@domain.tld</a>)<114066><WLt3mPO+z8QKCgFy>: Debug: Mailbox Junk: Mailbox opened because: SELECT
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<pre class="moz-signature" cols="72">--
Asai
520.260.6887</pre>
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