[Dovecot] Thunderbird problem

[Frank Bonnet]

Thanks for your *complete* answer Charles .

On 06/25/2010 02:32 PM, Charles Marcus wrote:
> On 2010-06-25 7:48 AM, Frank Bonnet wrote:
>> Some users had occasionally a problem with Thunderbird , some random
>> emails with attachement(s) cannot be read anymore
>> the email appears empty and TB seems to enter in an infinite loop
>> saying it is downloading the message
>>
>> The only solution I found was :
>>
>> 1 - stop thunderbird on the client machine
>> 2 - remove the .imap user's directory
>> 3 - restart thunderbird on the client machine
>>
>> After doing that all emails re-appear normally and attachements
>> are readable/downloadable again.
>>
>> ALL our clients use the IMAP(S) protocol.
>>
>> Anyone had the same problem ?
>
> Yes, this is a known bug that is fixed in 3.1...
>
> An easier fix is to simply drag the problem message to a different
> folder - you can usually open the attachment right away, but often only
> once before the local copy gets corrupted again. I created a _Temp
> folder for our users having this problem. Sometimes you'd have to
> rebuild the index on that folder, even more than once. Then you could
> move the message back to the Inbox (or wherever it was).
>
> I seemed to notice this was mostly a problem with messages sent from
> Outlook clients.
>
> Anyway - update to 3.1 and the problem is gone.
>