Unable to access mail via Outlook

[Odhiambo Washington]

On Mon, 19 Oct 2020 at 09:54, Aki Tuomi <aki.tuomi at open-xchange.com> wrote:

>
> > On 19/10/2020 09:48 Odhiambo Washington <odhiambo at gmail.com> wrote:
> >
> >
> >
> >
> >
> > On Mon, 19 Oct 2020 at 09:27, Aki Tuomi <aki.tuomi at open-xchange.com>
> wrote:
> > >
> > >  > On 19/10/2020 09:16 Odhiambo Washington <odhiambo at gmail.com> wrote:
> > >  >
> > >  >
> > >  > Bump!
> > >  >
> > >  >
> > >  > On Fri, 16 Oct 2020 at 13:26, Odhiambo Washington <
> odhiambo at gmail.com> wrote:
> > >  > >
> > >  > >
> > >  > >
> > >  > > On Fri, 16 Oct 2020 at 13:15, Aki Tuomi <
> aki.tuomi at open-xchange.com> wrote:
> > >  > > >
> > >  > > > > On 16/10/2020 13:11 Odhiambo Washington <odhiambo at gmail.com>
> wrote:
> > >  > > > >
> > >  > > > >
> > >  > > > >
> > >  > > > >
> > >  > > > >
> > >  > > > > On Fri, 16 Oct 2020 at 08:19, Aki Tuomi <
> aki.tuomi at open-xchange.com> wrote:
> > >  > > > > > > On 15/10/2020 18:14 Odhiambo Washington <
> odhiambo at gmail.com> wrote:
> > >  > > > > > >
> > >  > > > > > >
> > >  > > > > > > Here is what I see on the error.log:
> > >  > > > > > >
> > >  > > > > > > Oct 15 17:37:58 imap(technical at mydomain.name)<62260><9ucgmLax7s3F6FH2>:
> Error: Mailbox INBOX: Cache /var/spool/virtual/
> mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache)
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache)
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache)
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=798:
> > >  > > > > > >
> > >  > > > > > > Best regards,
> > >  > > > > > > Odhiambo WASHINGTON,
> > >  > > > > > > Nairobi,KE
> > >  > > > > > > +254 7 3200 0004/+254 7 2274 3223
> > >  > > > > > > "Oh, the cruft.",grep ^[^#] :-)
> > >  > > > > >
> > >  > > > > > There is a bug in compression in 2.3.11.3, see
> https://dovecot.org/pipermail/dovecot/2020-September/119907.html
> > >  > > > > >
> > >  > > > > > Aki
> > >  > > > >
> > >  > > > > I don't use any compression mechanisms in my setup.
> > >  > > > >
> > >  > > > >
> > >  > > > >
> > >  > > > > --
> > >  > > > >
> > >  > > > > Best regards,
> > >  > > > > Odhiambo WASHINGTON,
> > >  > > > > Nairobi,KE
> > >  > > > > +254 7 3200 0004/+254 7 2274 3223
> > >  > > > > "Oh, the cruft.",grep ^[^#] :-)
> > >  > > >
> > >  > > > Try rm /var/spool/virtual/
> mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache)
> (
> http://mydomain.name/technical/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache)
>
> > >  > > >
> > >  > > > Aki
> > >  > >
> > >  > > I have done that. Sent a test mail. Outlook (using IMAP) does not
> sync the mailbox. It does not even receive the test mail.
> > >  > > root at gw:/ # telnet 0 110
> > >  > > Trying 0.0.0.0...
> > >  > > Connected to 0.
> > >  > > Escape character is '^]'.
> > >  > > +OK Dovecot ready.
> > >  > > user technical at mydomain.name
> > >  > > +OK
> > >  > > pass XXXXXXX
> > >  > > +OK Logged in.
> > >  > > stat
> > >  > > +OK 330 23948401
> > >  > >
> > >  > >
> > >  > >
> > >  > > --
> > >  > >
> > >  > > Best regards,
> > >  > > Odhiambo WASHINGTON,
> > >  > > Nairobi,KE
> > >
> > >  Hi!
> > >
> > >  Are you sure the mail is delivered to right place? Can you see this
> mail using `doveadm fetch -u odhiambo text mailbox INBOX "*"`?
> > >
> > >  Aki
> > >
> >
> > Yes. I use SOGo as the IMAP client (webmail) and see all the emails -
> all folders. However, Outlook doesn't.
> >
> >
> >
> > mail_location = mdbox:~/mdbox
> >
> > That doveadm command is able to fetch an e-mail, but just one mail.
> >
> > My error log is filled with lines like this:
> >
> > Oct 17 11:08:22 imap(sales1 at mydomain.name)<34837><tnOAYtmx7f3FtbLX>:
> Error: Mailbox Trash: Cache /var/spool/virtual/
> mydomain.name/sales1/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache
> (
> http://mydomain.name/sales1/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=8: UID 8:Broken virtual size in mailbox
> Trash: read(/var/spool/virtual/mydomain.name/sales1/mdbox/storage/m.657 (
> http://mydomain.name/sales1/mdbox/storage/m.657)): FETCH BODY[] got too
> little data: 107289 vs 1338249
> > Oct 17 11:38:40 imap(sales1 at mydomain.name)<63260><C2G6ztmxEcPFtbLX>:
> Error: Mailbox INBOX: Cache /var/spool/virtual/
> mydomain.name/sales1/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache
> (
> http://mydomain.name/sales1/mdbox/mailboxes/INBOX/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=956: UID 956: Broken virtual size in
> mailbox INBOX: read(/var/spool/virtual/
> mydomain.name/sales1/mdbox/storage/m.602 (
> http://mydomain.name/sales1/mdbox/storage/m.602)): FETCH BODY[] got too
> little data: 203354 vs 774706
> > Oct 17 11:38:40 imap(sales at mydomain.name)<62764><IhW6ztmxEMPFtbLX>:
> Error: Mailbox Trash: Cache /var/spool/virtual/
> mydomain.name/sales/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache (
> http://mydomain.name/sales/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=294: UID 294: Broken virtual size in
> mailbox Trash: read(/var/spool/virtual/
> mydomain.name/sales/mdbox/storage/m.3 (
> http://mydomain.name/sales/mdbox/storage/m.3)): FETCH BODY[] got too
> little data: 6668 vs 937534
> > Oct 17 11:38:44 imap(sales1 at mydomain.name)<64479><sAT0ztmxFMPFtbLX>:
> Error: Mailbox Sent Items: Cache /var/spool/virtual/
> mydomain.name/sales1/mdbox/mailboxes/Sent (
> http://mydomain.name/sales1/mdbox/mailboxes/Sent)
> Items/dbox-Mails/dovecot.index.cache: Deleting corrupted cache record
> uid=1: UID 1: Broken virtual size in mailbox Sent Items:
> read(/var/spool/virtual/mydomain.name/sales1/mdbox/storage/m.24 (
> http://mydomain.name/sales1/mdbox/storage/m.24)): FETCH BODY[] got too
> little data: 5202 vs 1196884
> > Oct 17 11:38:46 imap(sales1 at mydomain.name)<64795><yPUlz9mxFcPFtbLX>:
> Error: Mailbox Sent: Cache /var/spool/virtual/
> mydomain.name/sales1/mdbox/mailboxes/Sent/dbox-Mails/dovecot.index.cache (
> http://mydomain.name/sales1/mdbox/mailboxes/Sent/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=9: UID 9: Broken virtual size in
> mailbox Sent: read(/var/spool/virtual/
> mydomain.name/sales1/mdbox/storage/m.255 (
> http://mydomain.name/sales1/mdbox/storage/m.255)): FETCH BODY[] got too
> little data: 46155 vs 1156185
> > Oct 17 11:38:47 imap(sales1 at mydomain.name)<65316><Vr0/z9mxGMPFtbLX>:
> Error: Mailbox Trash: Cache /var/spool/virtual/
> mydomain.name/sales1/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache
> (
> http://mydomain.name/sales1/mdbox/mailboxes/Trash/dbox-Mails/dovecot.index.cache):
> Deleting corrupted cache record uid=8: UID 8: Broken virtual size in
> mailbox Trash: read(/var/spool/virtual/
> mydomain.name/sales1/mdbox/storage/m.657 (
> http://mydomain.name/sales1/mdbox/storage/m.657)): FETCH BODY[] got too
> little data: 107289 vs 1338249
> >
> >
> >
> > --
> >
> > Best regards,
> > Odhiambo WASHINGTON,
> > Nairobi,KE
> > +254 7 3200 0004/+254 7 2274 3223
> > "Oh, the cruft.",grep ^[^#] :-)
>
> Can you try, for that one user,
>
> find var/spool/virtual/mydomain.name/sales1/ -name "dovecot.index.cache"
> -delete ?
>
> and see if the errors come back?
>
> Aki
>

Done that.

The problem isn't going away though.


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft.", grep ^[^#] :-)
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