Outlook not showing all email in inbox at random
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
I have discovered a whole list of bugs in Outlook 2019 and reported them constantly at this Q&A of them, up to a point where their advised workarounds where even contradictory and I got blocked. One bug that surprised me the most (existing already for years) is that if your outlook profile has issues your emails are not saved in Sent, they just disappear. If you don't use exchange's public folders just forget about outlook. What is also super annoying is that if you tend to archive emails in folders, outlook is not able to move them to these folders after a specific time.
PS I think outlook on ios/android is not even a real client, they send your credentials to the cloud and the cloud is accessing your email.
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
"the cloud" = MS
Also some other apps do that too, like MyMail which is owned by mail.ru
-----Original Message----- From: Marc Marc@f1-outsourcing.eu Sent: Saturday, August 5, 2023 5:35 AM To: David Koski dkoski@sutinen.com; dovecot@dovecot.org Cc: Terry Moore-Read terry@sutinen.com; lnevala@sutinen.com; Jon Johnson jon@sutinen.com Subject: RE: Outlook not showing all email in inbox at random
I have discovered a whole list of bugs in Outlook 2019 and reported them constantly at this Q&A of them, up to a point where their advised workarounds where even contradictory and I got blocked. One bug that surprised me the most (existing already for years) is that if your outlook profile has issues your emails are not saved in Sent, they just disappear. If you don't use exchange's public folders just forget about outlook. What is also super annoying is that if you tend to archive emails in folders, outlook is not able to move them to these folders after a specific time.
PS I think outlook on ios/android is not even a real client, they send your credentials to the cloud and the cloud is accessing your email.
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
Note that this is not just an Outlook problem. I have discovered that Thunderbird fails on the same emails but continues forward with synchronization instead of blocking. Why would changing the file name for the email on the server make it work? (See below.) Now its looking like a Dovecot issue, no?
David Koski
On 8/5/23 02:35, Marc wrote:
I have discovered a whole list of bugs in Outlook 2019 and reported them constantly at this Q&A of them, up to a point where their advised workarounds where even contradictory and I got blocked. One bug that surprised me the most (existing already for years) is that if your outlook profile has issues your emails are not saved in Sent, they just disappear. If you don't use exchange's public folders just forget about outlook. What is also super annoying is that if you tend to archive emails in folders, outlook is not able to move them to these folders after a specific time.
PS I think outlook on ios/android is not even a real client, they send your credentials to the cloud and the cloud is accessing your email.
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
Am 06.08.23 um 22:15 schrieb David Koski:
Note that this is not just an Outlook problem. I have discovered that Thunderbird fails on the same emails but continues forward with synchronization instead of blocking. Why would changing the file name for the email on the server make it work? (See below.) Now its looking like a Dovecot issue, no?
David Koski
for me it looks more like a problem with indexing on dovecot have you tried to recreate the index and/or force resync of this mailbox
https://doc.dovecot.org/3.0/man/doveadm-force-resync.1/
On 8/5/23 02:35, Marc wrote:
I have discovered a whole list of bugs in Outlook 2019 and reported them constantly at this Q&A of them, up to a point where their advised workarounds where even contradictory and I got blocked. One bug that surprised me the most (existing already for years) is that if your outlook profile has issues your emails are not saved in Sent, they just disappear. If you don't use exchange's public folders just forget about outlook. What is also super annoying is that if you tend to archive emails in folders, outlook is not able to move them to these folders after a specific time.
PS I think outlook on ios/android is not even a real client, they send your credentials to the cloud and the cloud is accessing your email.
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
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On 8/7/23 00:40, Robert Schetterer via dovecot wrote:
Am 06.08.23 um 22:15 schrieb David Koski:
Note that this is not just an Outlook problem. I have discovered that Thunderbird fails on the same emails but continues forward with synchronization instead of blocking. Why would changing the file name for the email on the server make it work? (See below.) Now its looking like a Dovecot issue, no?
David Koski
for me it looks more like a problem with indexing on dovecot have you tried to recreate the index and/or force resync of this mailbox
Yes. Index files were deleted and Dovecot recreated them.
On 8/5/23 02:35, Marc wrote:
I have discovered a whole list of bugs in Outlook 2019 and reported them constantly at this Q&A of them, up to a point where their advised workarounds where even contradictory and I got blocked. One bug that surprised me the most (existing already for years) is that if your outlook profile has issues your emails are not saved in Sent, they just disappear. If you don't use exchange's public folders just forget about outlook. What is also super annoying is that if you tend to archive emails in folders, outlook is not able to move them to these folders after a specific time.
PS I think outlook on ios/android is not even a real client, they send your credentials to the cloud and the cloud is accessing your email.
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
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Problem resolved. There was a spam filter on the network that access the mail server that was interfering.
Regards, David Koski dkoski@sutinen.com
On 8/4/23 16:59, David Koski wrote:
I found the problem in Dovecot. It was an illusion that Thunderbird works. Where in Outlook there are certain emails that stop synchronization, Thunderbird continues but without loading the specific emails. I have copied content from a good email to the one that errors out due to "connection reset by peer" to no avail. However, renaming the Dovecot created file name resolves the problem and the email can now be viewed. The original file name that does not work in Dovecot and renamed to:
# mv 1691104011.M395237P16733.mail\,S\=2180375\,W\=2208740\:2\,S 1691104011.M395237P16733.mail
Regards, David Koski dkoski@sutinen.com
On 8/4/23 15:35, David Koski wrote:
I manage IT for a small office with about 10 workstations. Dovecot has been installed for years and is now at 2.3.4.1-5 (Debian). I just discovered that the user cannot see many emails in the inbox. I was alerted when email was not appearing to be coming in for many hours. Other users observed the same thing. On investigation, I noticed many inbox emails missing in the Outlook GUI from times past that were on the server. It appears to be a broken client (Outlook 2019) to me but troubleshooting has yielded no solid leads. The profile and OST files have been re-created many times with no change in outcome. Each time, the inbox does not synchronize about 40 most recent emails but does for the last one for the day before and many before that.
It may well be an Outlook issue so I'm looking for information to work around an Outlook bug if necessary. Thunderbird works perfectly. Also, interestingly, I can copy email from Thunderbird (or move emails on the server) to a temporary directory form the inbox, then move them back and they will appear if I don't move too many at a time.
Regards, David Koski dkoski@sutinen.com
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
dovecot mailing list -- dovecot@dovecot.org To unsubscribe send an email to dovecot-leave@dovecot.org
participants (4)
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David Koski
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Marc
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Robert Schetterer
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Scott