[Dovecot] ot: tracking messages- luser troubleshooting
I had a user complaining of 'not getting emails' I've searched for sender in maillog, got two messages, both showed up as;
Dec 12 15:51:29 emu postfix/pipe[9607]: 3F21C5E750: to=<xxx>, relay=dovecot, delay=6.4, delays=6.3/0.01/0/0.12, dsn=2.0.0, status=sent (delivered via dovecot service) Dec 12 15:51:29 emu postfix/qmgr[20178]: 3F21C5E750: removed
yes the user claimed the message was not received,
eventually, after traversing through severl directories, I found the message in '../Maildir/.Deleted Messages' it turns out it was inadvertenltly deleted on iphone.
there has to be a better way to try to find / resolve such issues ?
what's an optimal way of trying to trace such? I greped for the 3F21C5E750 string through several Maildirs
tia,
Am 12.12.2013 11:36, schrieb voytek@sbt.net.au:
I had a user complaining of 'not getting emails' I've searched for sender in maillog, got two messages, both showed up as;
Dec 12 15:51:29 emu postfix/pipe[9607]: 3F21C5E750: to=<xxx>, relay=dovecot, delay=6.4, delays=6.3/0.01/0/0.12, dsn=2.0.0, status=sent (delivered via dovecot service) Dec 12 15:51:29 emu postfix/qmgr[20178]: 3F21C5E750: removed
yes the user claimed the message was not received,
eventually, after traversing through severl directories, I found the message in '../Maildir/.Deleted Messages' it turns out it was inadvertenltly deleted on iphone.
there has to be a better way to try to find / resolve such issues ?
http://wiki2.dovecot.org/Plugins/MailLog
what's an optimal way of trying to trace such? I greped for the 3F21C5E750 string through several Maildirs
tia,
Best Regards MfG Robert Schetterer
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Robert Schetterer
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voytek＠sbt.net.au