Dbox lost messages

[Sami Ketola]

> On 20 Jul 2018, at 14.48, Fineware PM <postmaster at fineware.it> wrote:
> 
> Hello,
> 
> I use dovecot with dbox storage system.
> 
> Today I receive 2 mail (I see that in the maillog ) but I don't find in INBOX using my IMAP client.
> 
> I look in the files m.* and I find the message that I receive. But I cannot find it in any IMAP folder.
> 
> I try to run "doveadm force-resync -u user inbox" but nothing change.
> 
> I export all email using the command "doveadm backup -u user mbox:/tmp/mail:INDEX:/tmp/imap:LAYOUT:maildir++
> 
> and in the mbox file for inbox I found the 2 mails arrived.
> 
> How I can understand why I cannot see the messages ? or how I can recover it ?
> 
> Bet regards.
> 
> 

Can you see anything in the logs related? Do you use sieve scripts? Does the user have sieve script that might have moved/deleted the message?
Do you have maillog plugin enabled to log what the users do? Can you see the user deleting the mails? https://wiki.dovecot.org/Plugins/MailLog <https://wiki.dovecot.org/Plugins/MailLog>

Sami


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